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Inside Sales and Customer Support Specialist

2 months ago

Springfield, Nebraska, United States Midland Garage Door Full time
Job Overview

Position: Customer Service Representative

Compensation: $24/HR

Midland Garage Door is seeking a dedicated individual to enhance our exceptional customer service team. If you possess experience in customer support, particularly in sectors such as building materials, construction, or home improvement, this role may be ideal for you. Our Customer Service Representatives are responsible for more than just answering inquiries; they play a crucial role in assisting our dealers with order placements, generating quotes, and resolving issues by collaborating with various departments within the Midland organization.

Key Attributes You Bring:

  • Positive Attitude
  • Willingness to Learn
  • Professional and Courteous Demeanor

What Midland Offers You:

  • Competitive compensation and benefits
  • Standard work hours: Monday to Friday, 8 AM to 5 PM
  • Growth opportunities within a thriving company

The primary responsibility of this role is to support customers through various communication channels, addressing any service-related issues they may encounter. The Customer Service Representative (CSR) will engage with multiple teams and colleagues across different locations, making them a vital part of the customer experience.

Essential Responsibilities:

  1. Assist customers with quotes, orders, delivery, and troubleshooting any concerns.
  2. Maintain a professional demeanor and foster positive relationships with all customers.
  3. Accurately enter quotes and orders into the system in a timely manner.
  4. Calculate and input fabrication changes as necessary.
  5. Request quotes and orders from vendors as required.
  6. Organize and file orders, bills of lading, and other documentation promptly.
  7. Process returns, warranties, and related documentation in accordance with company policies.
  8. Promote a culture of teamwork and collaboration across departments.
  9. Provide assistance to both internal and external customers with a proactive attitude.
  10. Exemplify Midland's core values: Service, Quality, and Integrity.

Additional Responsibilities:

  1. Assist in production areas as needed.
  2. Other duties as assigned by management.

Required Competencies:

  1. Professional and courteous communication skills, both on the phone and in person.
  2. Ability to build and maintain relationships.
  3. Strong attention to detail and organizational skills.
  4. Excellent time management abilities.
  5. Capability to handle multiple tasks simultaneously.
  6. Ability to read and interpret invoices, statements, and job specifications.
  7. Basic math skills: addition, subtraction, multiplication, and division.
  8. Sound judgment and problem-solving skills in various situations.
  9. Strong customer focus for both internal and external clients.

Note: Candidates offered employment must successfully complete a pre-employment drug test and background check.

Benefits:

  • Medical and dental insurance with company contributions.
  • Health Savings Account (HSA) contributions/match.
  • 401K plan with company match.
  • Company-paid life insurance.
  • Vision insurance.
  • Cafeteria plan.
  • Paid vacation and holidays.
  • Sick leave.

If you are punctual, reliable, motivated, and possess a positive attitude, we encourage you to consider this opportunity.

Midland Garage Door is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or any other characteristics protected by law.

Midland Garage Door is committed to making reasonable accommodations for applicants and employees with qualifying disabilities, provided that such accommodations do not impose an undue hardship on the company.

By submitting your application, you acknowledge that your employment relationship with Midland Garage Door is "at will," meaning it can be terminated at any time for any reason, with or without cause or notice.

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