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Travel Customer Support Specialist

2 months ago

Springfield, Massachusetts, United States Peter Pan Bus Lines Full time
Travel Customer Support Specialist

As a vital member of our team, you will be responsible for providing exceptional customer service in the travel sector. Your role will involve:

  • Flexible Availability: Willingness to work various shifts, including weekdays, nights, weekends, and holidays.
  • Communication Skills: Proficient in English, with additional language skills (Spanish preferred) to enhance customer interactions.
  • Organizational Skills: Detail-oriented and capable of thriving in a dynamic environment.
  • Customer Interaction: Handling customer care inquiries through calls and voicemails.
  • Travel Information: Providing ADA travel details and services to our clients.
  • Sales Promotion: Actively promoting and selling company offerings.
  • Reception Support: Serving as back-up support to the front desk receptionist.
  • Clerical Duties: Performing various administrative tasks as assigned.
  • Operational Assistance: Aiding in ticket counter and lost & found operations.
  • Team Collaboration: Maintaining a positive attitude and working effectively within a team.
Dispatch Operations:
  • Driver Assistance: Supporting drivers with their assignments.
  • Luggage Management: Overseeing bus loading, luggage accountability, and lost and found processes.
Key Skills:
  • Physical Capability: Ability to lift luggage weighing up to 50 pounds.
  • Technical Skills: Basic computer proficiency is required.
  • Travel Flexibility: Willingness to travel to different locations as necessary.
Core Responsibilities:
  • Fulfillment of all assigned duties with diligence and professionalism.