Client Sales and Support Specialist
2 weeks ago
We are looking for a dedicated Client Sales and Support Specialist to enhance our customer interactions. The ideal candidate will be tasked with delivering outstanding customer service through various communication methods. This position demands a deep understanding of client requirements and a passion for providing superior service. The successful applicant will possess excellent communication skills, be fluent in English, and have a background in sales and upselling.
Compensation and Benefits
Competitive Base Salary with Commission Opportunities
Comprehensive Health Coverage
Opportunities for Professional Development
Retirement Savings Plan
Standard Monday to Friday Work Schedule
Key Responsibilities
The responsibilities of this role include:
- Addressing customer inquiries and resolving issues promptly and professionally
- Utilizing strong communication skills to connect with clients, assess their needs, and offer appropriate solutions
- Making proactive outbound calls to address customer concerns and promote relevant products or services
- Evaluating customer feedback to pinpoint areas for enhancement and executing changes to improve the overall customer experience
- Conducting accurate data entry tasks, including updating client records and documenting interactions
- Collaborating with sales and marketing teams to effectively promote offerings
- Achieving or surpassing performance metrics related to customer service, including response times, resolution rates, and satisfaction scores
Qualifications
- Must possess a Missouri Property and Casualty Insurance Producer License (or be able to obtain one promptly)
- Reliable means of transportation
- Ability to successfully pass a background check
- Proficiency in English
- Strong multitasking abilities
- Competent computer skills
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