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Customer Service Support Representative
2 months ago
Richardson Sports Inc., a leading manufacturer in headwear and apparel, is seeking dynamic and enthusiastic individuals to become part of our customer support team.
What We Provide:
We offer a vibrant and modern workplace that fosters a positive culture encouraging innovative thinking and a proactive approach. Our employees enjoy exceptional amenities designed to create a workplace that inspires pride and motivation. These include an in-house barista, a fully equipped gym (along with discounts on gym memberships), two cafeterias, and a variety of additional benefits.
Position Overview
The Sales Support team is dedicated to delivering outstanding customer service to authorized Richardson dealers and distributors across our various sales divisions. The Sales and Customer Service Representative will handle order processing and address inquiries from customers regarding our products, their availability, and delivery timelines. This role collaborates closely with our sales management team to assist accounts in finding optimal solutions for their product needs. We are in search of enthusiastic, energetic, and engaging individuals with strong communication skills who thrive in a fast-paced environment.
Key Responsibilities:
- Build and nurture a trustworthy relationship with accounts.
- Process a diverse range of stock or custom-made purchase orders from authorized dealers and distributors across our sales divisions.
- Communicate effectively with accounts regarding product details, inventory status, and delivery schedules.
- Acquire comprehensive knowledge of the products and services offered by Richardson.
- Assist customers in resolving issues while maintaining strong relationships with accounts.
- Collaborate with outside sales representatives and inside sales managers to ensure exceptional customer service.
Qualifications:
- Exceptional written and verbal communication abilities.
- A minimum of one year of experience in customer service.
- Professional or educational background in customer communication via phone and email.
- Demonstrated experience as an Account Manager, Key Account Manager, or similar role.
- Ability to communicate, present, and influence effectively at all organizational levels.
- Proficient in MS Office and possess strong computer and typing skills.
- Experience in delivering client-focused solutions tailored to customer needs.
- Proven capability to manage multiple projects simultaneously while maintaining attention to detail.
- Excellent listening, negotiation, and presentation skills.
- High School Diploma or GED required; college education preferred.
