Office Assistant 2

4 weeks ago


New York, New York, United States New York State Civil Service Full time
Job Summary

We are seeking a highly skilled and detail-oriented Office Assistant 2 to join our team. The successful candidate will be responsible for providing administrative support to our staff, handling a high volume of calls, and ensuring compliance with our procedures.

Key Responsibilities
  • Answer calls in a busy call center environment
  • Interview callers to gather complete information and identify the purpose of the call
  • Communicate with callers clearly and politely to explain the process and next steps
  • Redirect calls to the proper subject matter expert queue
  • Practice and ensure compliance with OAH procedures
  • Escalate issues to supervisor and management when necessary
  • Monitor and respond to inquiries in our shared mailbox
  • Review and make necessary corrections to information in the Fair Hearing Information System
  • Review and accurately route incoming faxes via the Faxinator computer program
  • Process incoming correspondence and quote to appropriate OAH staff
Requirements
  • One year of clerical experience
  • Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law
  • Eligible for a 55b/c appointment
Working Conditions

This is a full-time, permanent or provisional appointment. Telecommuting up to 50% may be available in accordance with our policy.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume and a cover letter explaining how you meet the minimum qualifications for this position.


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