Technical Support Customer Service Specialist

2 weeks ago


Jupiter, Florida, United States Deposita™, An Allied Universal® Company Full time
Overview
Deposita(TM), An Allied Universal(R) Company has mastered the art of cash management through innovative technology and customized solutions. We cater to clients in the retail, wholesale, and banking industries by providing comprehensive consultations. Our commitment is to meet and exceed every security requirement at every stage.

Position Summary
This is a HYBRID role based in Jupiter, Florida. Remote work is available after successfully completing three months of in-office training and achieving the necessary performance metrics. The starting pay is $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French-speaking representatives.

About the Role
Deposita(TM), an Allied Universal Company, is seeking a Customer Experience Technical Representative. As a leader in cash automation, we are a software-driven technology firm known for delivering groundbreaking solutions. Our team consists of motivated individuals who support one another in achieving remarkable outcomes daily. We face challenges collectively and celebrate our successes together, delivering world-class solutions that revolutionize cash automation technology.

Ideal Candidate
You will be an excellent fit for this vital role if you are organized, adaptable, a team player, eager to learn, detail-oriented, and passionate about problem-solving. Your responsibilities will include:
  • Confidently diagnosing, troubleshooting, and resolving device issues while ensuring an outstanding customer experience.
  • Providing timely, efficient, and professional service to all customers and partners.
  • Handling inbound calls to assist with installations, connectivity, or configurations of both new and existing devices.
  • Organizing and prioritizing outbound calls related to device connectivity and health.

Qualifications
Basic Requirements:
  • A high school diploma or equivalent is required.
  • Ability to obtain and maintain all necessary state or federal licensing requirements.

Experience:
  • A minimum of one (1) year of experience in a technical support role or equivalent experience is required.
  • Prior call center experience is necessary.

Skills:
  • A strong understanding of customer service and customer relations.
  • A highly motivated individual with a strong desire to learn.
  • The ability to exercise sound judgment and decision-making.

Equal Opportunity Employment
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other characteristic protected by law.

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