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Technical Support Customer Service Representative

2 months ago

Jupiter, Florida, United States Deposita™, An Allied Universal® Company Full time
Overview
Deposita(TM), An Allied Universal(R) Company has mastered the art of cash management through cutting-edge innovation, technology, and customized solutions. We cater to clients in retail, wholesale, and banking sectors by providing comprehensive consultations. Our commitment is to meet and exceed every security requirement at every stage.

Position Summary
This is a HYBRID role based in Jupiter, Florida. Remote work is available after successfully completing an initial training period of three months in the office and achieving the necessary performance metrics. The starting compensation is $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French-speaking representatives.

About the Role
Deposita(TM), an Allied Universal Company, is in search of a Customer Experience Technical Representative. Our Retail Cash Solutions division is a leader in cash automation innovation. As a software-driven technology firm, we have a proven track record of delivering groundbreaking solutions. Our team consists of motivated individuals who support one another in achieving remarkable outcomes daily. We tackle challenges collaboratively and celebrate our successes together, delivering world-class solutions that revolutionize cash automation technology.

Ideal Candidate
You are an excellent fit for this crucial role if you are organized, adaptable, a team player, eager to learn, detail-oriented, and passionate about problem-solving. Your responsibilities will include confidently diagnosing, troubleshooting, and accurately resolving device-related issues while ensuring an outstanding customer experience.

Qualifications
- Minimum of one (1) year of experience in a technical support capacity or equivalent experience.
- At least one (1) year of prior call center experience is required.

Key Responsibilities
- Provide prompt, efficient, and professional service to all customers and partners.
- Handle inbound calls to assist with installations, connectivity, or configurations of both new and existing devices.
- Organize and prioritize outbound calls related to device connectivity and health.

Basic Requirements
- High school diploma or equivalent is mandatory.
- Ability to obtain and maintain all necessary state or federal licensing requirements.
- Demonstrated understanding of customer service and relations.
- Highly motivated with a strong desire to learn and grow.
- Ability to exercise sound judgment and decision-making skills.

Equal Opportunity Employment
Deposita(TM) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other characteristic protected by law.