Logistics Customer Support Specialist

2 weeks ago


Jupiter, Florida, United States Kuehne + Nagel Group Full time

Contract Logistics Customer Service Specialist

As a pivotal member of our logistics team, the Customer Service Representative (CSR) serves as the main point of contact for clients. This role is essential in managing incoming orders via various channels including fax, email, and telephone, ensuring seamless communication between our customers and internal departments.

Your Role

The CSR is tasked with:

  • Processing customer orders for materials or merchandise received through multiple communication methods.
  • Verifying the accuracy of data and compiling necessary information for order entry.
  • Examining relevant records and documents to inform customers about pricing, shipping timelines, and any potential delays.
  • Entering orders into our automated systems and calculating total costs for clients.
  • Collaborating with warehouse staff or carriers to expedite or trace shipments.
  • Preparing statistical reports and various management documents.
  • Investigating issues related to overdue or damaged shipments, ensuring timely updates to customers.
  • Addressing complaints regarding billing or service, and coordinating with appropriate departments for resolution.
  • Providing backup support for accounts outside of primary responsibilities.
  • Performing additional duties as assigned.

Your Skills and Experiences

The ideal candidate will possess:

  • A minimum of a High School Diploma or equivalent.
  • At least two years of experience in a customer service role.
  • Proficiency in Windows-based order entry systems.
  • Strong written and verbal communication skills.
  • Intermediate knowledge of Microsoft Word and Excel.
  • Computer literacy.
  • Experience with SAP or Warehouse Management Systems (WMS) is highly preferred.
  • Proactive approach in following up on outstanding issues and orders.
  • Strong problem-solving abilities.
  • Capability to prioritize tasks and manage multiple responsibilities effectively.
  • Fluency in English.
  • Willingness to work overtime and weekends as needed.

Why Consider This Opportunity

We provide competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, exceptional training programs, and a dynamic global work environment.



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