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Technical Support Customer Service Representative

2 months ago

Jupiter, Florida, United States Deposita, An Allied Universal Company Full time
Overview

Deposita™, an Allied Universal® Company, excels in cash management through cutting-edge innovation, technology, and customized solutions. We cater to clients in the retail, wholesale, and banking industries by providing comprehensive consultations. Our commitment is to meet and surpass every security requirement at every stage. We offer an array of benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, and additional perks for most full-time customer support roles.

Job Description

HYBRID Position: Remote work available after successfully completing initial training and meeting performance metrics.

Starting Pay: $17.00 per hour, with a premium of $18.00 per hour for bilingual French-speaking representatives.

Deposita™, an Allied Universal Company, is in search of a Customer Experience Technical Representative. As a leader in cash automation, we are a software-driven technology firm with a legacy of delivering innovative solutions. Our team comprises motivated individuals who support one another in achieving remarkable outcomes daily. We confront challenges collectively and celebrate our successes together, delivering world-class solutions that revolutionize cash automation technology.

You will be an ideal candidate for the Customer Experience Technical Representative role if you are organized, adaptable, a collaborative team member, eager to learn, detail-oriented, and passionate about problem-solving. Your responsibilities will include confidently diagnosing, troubleshooting, and resolving device issues while ensuring an outstanding customer experience.

  • Minimum of one (1) year of experience in a technical support capacity or equivalent experience required.
  • One (1) year of prior call center experience is mandatory.

Key Responsibilities:

  • Deliver prompt, efficient, and professional service to all customers and partners.
  • Handle inbound calls to assist with installations, connectivity, or configurations of new and existing devices.
  • Organize and prioritize outbound calls concerning device connectivity and health.

Basic Qualifications:

  • Education and Certifications:
    • High school diploma or equivalent is required.
    • Ability to obtain and maintain necessary state or federal licensing requirements.
  • Experience Requirements:
    • Minimum of one (1) year of experience in a technical support role or equivalent experience.
    • Work history must demonstrate:
      • A solid understanding of customer service and customer relations.
      • A highly motivated individual with a strong desire to learn.
      • The ability to exercise sound judgment and decision-making.
Closing

Deposita is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law.