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Customer Service Representative

2 months ago

Jupiter, Florida, United States Deposita, An Allied Universal Company Full time
Job Description

Overview

Deposita, An Allied Universal Company, is a leading provider of cash management solutions to retail, wholesale, and banking sectors. We pride ourselves on delivering world-class innovation, technology, and tailored solutions to meet our customers' unique needs.

Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team. As a Customer Experience Representative, you will play a pivotal role in providing exceptional customer service and support to our clients.

Key Responsibilities

  • Identify customers' needs and provide direct support or guidance to resolve issues
  • Tackle technical problems with skill and accuracy
  • Create cases for all customer interactions and document the history of the issue, steps taken, and resolution
  • Be willing to cross-train in other areas of the department
  • Consistently demonstrate effective personal performance that positively impacts departmental performance metrics

Requirements

  • High school diploma or equivalent
  • At least 2 years of experience in a technical customer service call center environment
  • Strong understanding of customer service and customer relations
  • Highly motivated and desire to learn
  • Ability to exercise good judgment and decision-making
  • Familiarity with creating cases and case numbers, and escalations to senior team members, departments, and vendors using CRM and other systems
  • Effective written and oral communication skills

Benefits

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly

Equal Opportunity Employer

Deposita, An Allied Universal Company, is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.