Guest Services Representative

1 week ago

Nashville, Tennessee, United States NP 5th LLC Full time
Job Overview

POSITION SUMMARY:

As a vital member of the NP 5th LLC team, the Guest Services Representative exemplifies our commitment to outstanding customer service by warmly welcoming guests upon their arrival, efficiently managing check-in and check-out processes, and addressing guest inquiries with professionalism and care.

If you are enthusiastic about the hospitality industry and dedicated to delivering remarkable guest experiences, we encourage you to consider joining our friendly team.

Key Responsibilities:

  • Warmly greets and welcomes guests as they arrive.
  • Oversees guest check-in, check-out, and billing procedures.
  • Handles confidential guest information, including room assignments and payment methods.
  • Responds promptly to guest requests and concerns, ensuring all issues are resolved effectively.
  • Adheres to all in-service training requirements and complies with company policies and procedures.

This job description is intended to provide a general overview of the position and is not exhaustive of all tasks and responsibilities associated with the role. Duties may evolve over time.

Qualifications and Skills:

  • High School diploma or equivalent.
  • Preferred experience of at least one year in a hotel front desk role.
  • Excellent verbal and written communication abilities.
  • Strong customer service skills with a friendly and approachable demeanor.
  • Proficient in computer applications.
  • Meticulous attention to detail.
  • Effective problem-solving skills and the capacity to manage challenging situations with composure.

Work Environment:

Professional setting requiring business-casual attire or, in some cases, a uniform. High levels of communication are necessary with both internal and external clients.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role:

Frequent close vision tasks, repetitive motions; bending; standing for extended periods (up to 8 hours); walking; reaching; occasional lifting of items up to 25 lbs.

Core Competencies:

Professionalism:

Ability to delight guests by anticipating their needs and responding in a friendly, helpful manner.

Consistently maintain a caring and respectful attitude toward all customers.

Act as a gracious host to every guest.

Benefits:

  • Employer-subsidized health insurance options.
  • Vision and dental coverage.
  • Paid vacation and holiday time.
  • 401k and Roth retirement savings plans.
  • Employee wellness initiatives.
  • Access to a financial education platform at no cost.
  • Employer-paid accidental death and dismemberment insurance.
  • Discounts on accommodations and dining through our hotel brand.
  • Flexible spending accounts.
  • Group life insurance options for family members.
  • Critical illness coverage.
  • Short-term disability insurance.

About NP 5th LLC:

NP 5th LLC is a reputable hotel management company committed to excellence in the hospitality sector. Our focus is on developing and managing upscale hotels in key markets, collaborating with leading brands to ensure top-tier service and guest satisfaction.

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