Guest Services Representative

2 weeks ago

Nashville, Tennessee, United States Wyndham Destinations Full time
We Create Unforgettable Experiences
At Wyndham Destinations, our goal is straightforward: to create unforgettable experiences for our guests. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated associates, we provide exceptional service at more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth ensures that each day brings new opportunities to enhance the vacation experience for travelers everywhere.

Your Role in Our Success

As a Guest Services Representative, your warm welcome, outstanding service, and infectious smile will be crucial in ensuring that guests have memorable vacations from check-in to check-out. You will embody hospitality in every interaction, whether sharing insights about the resort and local attractions or assisting with reservations and room rate inquiries.

In this dynamic role, you will have the chance to:
  • Brighten guests' days with genuine welcomes
  • Guide guests through the check-in process, issue room keys, and provide essential information about the resort and surrounding attractions
  • Handle cash and credit transactions in accordance with established protocols
  • Maintain accurate cash records, perform cash checks, and fulfill other financial responsibilities
  • Complete all check-out procedures, ensuring that charges and credits are accurately reflected in guest accounts
  • Manage reservations for individuals and groups
  • Provide accurate room rate information to guests
  • Address guest inquiries and concerns promptly and thoroughly
  • Foster teamwork and quality service through effective communication and collaboration with other departments
What We Offer
  • Comprehensive Medical, Dental, and Vision Insurance
  • Discounted Stays at Hotels & Resorts
  • Employee Stock Purchase Program
  • Tuition Reimbursement Opportunities
  • 401K Retirement Savings Plan with Company Match
Your Qualifications
  • Professional demeanor and a positive, proactive attitude
  • Strong communication skills with proficiency in reading, writing, and understanding English
  • Ability to resolve issues with minimal supervision
  • Basic math skills and familiarity with cash handling procedures
  • Capacity to multitask and thrive in a fast-paced environment
  • Attention to detail and excellent organizational abilities
  • Basic computer and office skills
  • Knowledge of hotel front office systems is a plus
  • Ability to work independently or collaboratively as needed
  • High school diploma or equivalent
  • One year of experience in guest services within a hospitality setting or one year of customer service experience in a retail or service environment
Our Commitment to You

We provide a wide array of comprehensive health and welfare benefits to associates working 30 or more hours per week, ensuring your needs are met throughout your career with us. Benefits at Wyndham Destinations include:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts
  • Life and Accident Insurance
  • Disability Coverage
  • Paid Time Off, Parental Leave, and Holidays (subject to position)
  • Paid Volunteer Day for community service
  • 401k with employer matching (eligibility requirements apply)
  • Legal and Identity Theft Protection Plans
  • Voluntary Income Protection Benefits
  • Wellness Programs (availability may vary)
  • Employee Assistance Programs
Where Your Journey Begins

Hospitality is at the core of everything we do at Wyndham Destinations. Here, you will find an inclusive atmosphere where we strive for excellence while taking time to celebrate achievements and support one another. We are always looking forward to the future and how we can enhance our business, our communities, and the guest experience.

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Marriott International, Inc Full time

    Position Overview:As a Guest Services Representative, your role extends beyond just facilitating check-ins and check-outs. We strive to create an experience that is not only smooth but also memorable and distinctive for our guests.Key Responsibilities:Proactively deliver a comprehensive range of services that enhance the guest experience throughout their...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Bluegreen Vacations Full time

    Bluegreen Vacations is looking for a Guest Services Representative to join our team. This role is essential in creating memorable experiences for our guests.Compensation: $17.00-$18.00 per hour, based on experienceSchedule: Full Time, Combination of AM (7am to 3pm) and PM shifts (3pm to 11pm), includes a weekend shiftBENEFITS YOU'LL ENJOY:Free Employee...

  • Guest Services Representative

    6 days ago

    Nashville, Tennessee, United States Vanderbilt University Full time

    Job SummaryVanderbilt University is seeking a highly skilled Guest Services Representative to join our team. As a key member of our parking operations team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience for all events.Key ResponsibilitiesEvent Preparation: Prepare parking lots and garages...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that guests have a seamless and enjoyable experience from the moment they arrive until their departure.Key Responsibilities:- Deliver exceptional service by addressing guest inquiries and fulfilling requests throughout their stay.- Maintain a...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Embassy Suites Nashville Downtown Full time

    Property Overview:Embassy Suites by Hilton Nashville Downtown is seeking dedicated individuals to become part of our esteemed team. As a job candidate, you will have the chance to work in a premier all-suite hotel renowned for its exceptional service and amenities. With diverse roles available in guest services, housekeeping, food and beverage, event...

  • Guest Service Representative

    3 days ago

    Nashville, Tennessee, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States NP 5th LLC Full time

    Job OverviewPOSITION SUMMARY:As a vital member of the NP 5th LLC team, the Guest Services Representative exemplifies our commitment to outstanding customer service by warmly welcoming guests upon their arrival, efficiently managing check-in and check-out processes, and addressing guest inquiries with professionalism and care.If you are enthusiastic about the...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States North Point Hospitality Full time

    SUMMARY: As a vital member of the North Point Team, the Guest Services Representative exemplifies NPH Guest Service Principles by warmly welcoming and greeting guests upon their arrival, efficiently managing business transactions, and promptly addressing guest needs and requests. If you are passionate about hospitality and dedicated to delivering outstanding...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Spirehotels Full time

    Guest Services RepresentativeLocation: Nashville, TNJob Level: Entry Level (less than 2 years)Education Requirement: AnyEmployment Type: Full-Time/RegularCompany: Spire HospitalityPosition Overview:Welcome guests warmly and provide them with precise information.Facilitate the check-in process and allocate suitable accommodations based on guest...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our hospitality team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. Your responsibilities will encompass a variety of tasks aimed at enhancing guest satisfaction and operational efficiency.Key Responsibilities:1. Guest Interaction: Engage with guests to provide...

  • VIP Guest Services Representative

    6 days ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...

  • VIP Guest Services Representative

    6 days ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States AEG Full time

    APPLY HERE: About AEG: At AEG, we pride ourselves on fostering a welcoming and inclusive environment for all our employees. Our team is driven by a shared passion for delivering exceptional experiences in the world of sports and entertainment. We are dedicated to building a positive workplace culture that values teamwork and community engagement. Position...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for efficiently managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; accurately handle all monetary transactions and...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction throughout their stay.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; manage cash transactions and credit...

  • Guest Services Representatives

    1 week ago

    Nashville, Tennessee, United States 4 Tops Hospitality Full time

    Join Our Team at 4 Tops Hospitality!4 Tops Hospitality is seeking enthusiastic full-time and part-time Guest Services Representatives. If you want to be part of a vibrant and dynamic team, consider a position with us at one of Nashville's exciting dining establishments.Key Responsibilities: Welcome guests in a friendly and professional manner Collaborate...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our vision is clear: to create unforgettable experiences for travelers. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Memorable Experiences At Wyndham Destinations, our goal is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...

  • Housekeeping and Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled and detail-oriented Housekeeping and Guest Services Representative to join our team at Marriott International, Inc. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key...

  • Guest Services Representative

    2 days ago

    Nashville, Tennessee, United States National Museum of African American Music Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at the National Museum of African American Music. As a Guest Services Agent, you will be responsible for providing exceptional guest experiences, ensuring a smooth and enjoyable visit for all museum patrons.Key ResponsibilitiesGuest Services: Greet and...