Guest Services Representative

2 weeks ago


Nashville, Tennessee, United States AEG Full time
APPLY HERE:

About AEG:

At AEG, we pride ourselves on fostering a welcoming and inclusive environment for all our employees. Our team is driven by a shared passion for delivering exceptional experiences in the world of sports and entertainment. We are dedicated to building a positive workplace culture that values teamwork and community engagement.

Position Overview:
  • We seek individuals who can commit to 6-8 hours of service, approximately 15-20 times a year, and who are available for mandatory training sessions, both in-person and online.
  • Ideal candidates will possess strong interpersonal skills and enjoy engaging with guests in a friendly and respectful manner.
  • Physical stamina is required, as the role involves standing, walking, and navigating stairs during events.
  • A genuine desire to assist others and collaborate within a team setting is essential.
  • Proactive individuals who actively seek positive interactions with guests and colleagues will thrive in this role.
Key Responsibilities:
  • Serve as a primary representative for guests and staff at all entry points of the venue.
  • Ensure security at gates and access points, verifying that guests possess the appropriate tickets or credentials.
  • Guide fans throughout the facility and communicate venue policies effectively.
  • Provide accurate information to guests regarding wayfinding and mobile ticketing assistance.
  • Familiarize yourself with the venue layout, policies, and procedures.
  • Address guest concerns with respect and composure, escalating issues as necessary.
  • Assist with venue preparation tasks, including checking assigned areas and delivering essential equipment.
  • Opportunities for supervisory roles are available.
We are an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Application Questions:
  1. Have you been convicted, pleaded guilty, or no contest to a crime, or are criminal charges pending against you?
  2. If you answered yes to the above question, please provide details.
  3. What is your zip code?
  4. Are you 18 or older?
  5. Do you currently work for any other guest services or security companies?
  6. How did you hear about this job?


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Position Overview:As a Guest Services Representative, your role extends beyond just facilitating check-ins and check-outs. We strive to create an experience that is not only smooth but also memorable and distinctive for our guests.Key Responsibilities:Proactively deliver a comprehensive range of services that enhance the guest experience throughout their...


  • Nashville, Tennessee, United States Bluegreen Vacations Full time

    Bluegreen Vacations is looking for a Guest Services Representative to join our team. This role is essential in creating memorable experiences for our guests.Compensation: $17.00-$18.00 per hour, based on experienceSchedule: Full Time, Combination of AM (7am to 3pm) and PM shifts (3pm to 11pm), includes a weekend shiftBENEFITS YOU'LL ENJOY:Free Employee...


  • Nashville, Tennessee, United States Vanderbilt University Full time

    Job SummaryVanderbilt University is seeking a highly skilled Guest Services Representative to join our team. As a key member of our parking operations team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience for all events.Key ResponsibilitiesEvent Preparation: Prepare parking lots and garages...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that guests have a seamless and enjoyable experience from the moment they arrive until their departure.Key Responsibilities:- Deliver exceptional service by addressing guest inquiries and fulfilling requests throughout their stay.- Maintain a...


  • Nashville, Tennessee, United States Embassy Suites Nashville Downtown Full time

    Property Overview:Embassy Suites by Hilton Nashville Downtown is seeking dedicated individuals to become part of our esteemed team. As a job candidate, you will have the chance to work in a premier all-suite hotel renowned for its exceptional service and amenities. With diverse roles available in guest services, housekeeping, food and beverage, event...


  • Nashville, Tennessee, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins...


  • Nashville, Tennessee, United States NP 5th LLC Full time

    Job OverviewPOSITION SUMMARY:As a vital member of the NP 5th LLC team, the Guest Services Representative exemplifies our commitment to outstanding customer service by warmly welcoming guests upon their arrival, efficiently managing check-in and check-out processes, and addressing guest inquiries with professionalism and care.If you are enthusiastic about the...


  • Nashville, Tennessee, United States North Point Hospitality Full time

    SUMMARY: As a vital member of the North Point Team, the Guest Services Representative exemplifies NPH Guest Service Principles by warmly welcoming and greeting guests upon their arrival, efficiently managing business transactions, and promptly addressing guest needs and requests. If you are passionate about hospitality and dedicated to delivering outstanding...


  • Nashville, Tennessee, United States Spirehotels Full time

    Guest Services RepresentativeLocation: Nashville, TNJob Level: Entry Level (less than 2 years)Education Requirement: AnyEmployment Type: Full-Time/RegularCompany: Spire HospitalityPosition Overview:Welcome guests warmly and provide them with precise information.Facilitate the check-in process and allocate suitable accommodations based on guest...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our hospitality team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. Your responsibilities will encompass a variety of tasks aimed at enhancing guest satisfaction and operational efficiency.Key Responsibilities:1. Guest Interaction: Engage with guests to provide...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...


  • Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused VIP Guest Services Representative to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our valued guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesAssist...


  • Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for efficiently managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; accurately handle all monetary transactions and...


  • Nashville, Tennessee, United States Moody Full time

    The Guest Services Representative is responsible for managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction throughout their stay.Key Responsibilities:Execute Front Desk operations related to guest arrivals and departures, adhering to established protocols; manage cash transactions and credit...


  • Nashville, Tennessee, United States 4 Tops Hospitality Full time

    Join Our Team at 4 Tops Hospitality!4 Tops Hospitality is seeking enthusiastic full-time and part-time Guest Services Representatives. If you want to be part of a vibrant and dynamic team, consider a position with us at one of Nashville's exciting dining establishments.Key Responsibilities: Welcome guests in a friendly and professional manner Collaborate...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our goal is straightforward: to create unforgettable experiences for our guests. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our vision is clear: to create unforgettable experiences for travelers. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...


  • Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Memorable Experiences At Wyndham Destinations, our goal is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...


  • Nashville, Tennessee, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled and detail-oriented Housekeeping and Guest Services Representative to join our team at Marriott International, Inc. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key...


  • Nashville, Tennessee, United States National Museum of African American Music Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at the National Museum of African American Music. As a Guest Services Agent, you will be responsible for providing exceptional guest experiences, ensuring a smooth and enjoyable visit for all museum patrons.Key ResponsibilitiesGuest Services: Greet and...