Guest Services Representative

1 week ago

Nashville, Tennessee, United States Embassy Suites Nashville Downtown Full time

Property Overview:

Embassy Suites by Hilton Nashville Downtown is seeking dedicated individuals to become part of our esteemed team. As a job candidate, you will have the chance to work in a premier all-suite hotel renowned for its exceptional service and amenities. With diverse roles available in guest services, housekeeping, food and beverage, event coordination, and more, there are plentiful opportunities for professional growth and development. Our hotel features spacious accommodations, modern facilities, and a lively atmosphere, fostering an exciting work environment. As a member of the Embassy Suites Nashville Downtown team, you will provide outstanding service to our guests, collaborate with a supportive team, and contribute to the prestigious Hilton brand. Join us in crafting memorable hospitality experiences and become an integral part of our team at Embassy Suites Nashville Downtown.

Position Summary:
Are you a customer-focused individual with a passion for hospitality? Join our team as a full-time Guest Services Representative and be at the forefront of delivering exceptional guest experiences. With enthusiasm and a welcoming demeanor, you will be the friendly face that greets and assists our guests throughout their stay. From smooth check-ins to offering valuable local insights, you will play a vital role in ensuring our guests feel appreciated and valued. If you thrive in a dynamic environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this is an ideal opportunity for you to showcase your hospitality talents and make a meaningful impact.

Key Responsibilities:

  • Welcome and greet guests with a warm and friendly attitude, establishing a positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail.
  • Provide information regarding hotel amenities, services, and local attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain precise records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Maintain the cleanliness and organization of the front desk area.
  • Assist with administrative tasks, including answering phone calls and managing reservations.

Join our vibrant team as a Guest Services Representative and contribute to creating unforgettable guest experiences in a dynamic and rewarding hospitality setting.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is essential.
  • Exceptional communication skills.
  • Proficient computer skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities.
  • Capacity to multitask and thrive in a fast-paced environment.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:
Davidson Hospitality Group is a recognized, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for leading brands, Davidson offers a unique management style that combines personalized service with extensive expertise. In line with our commitment to delivering value, we provide a comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching.

Working at Davidson is a unique experience. It transcends a typical job; it is a calling. It blends career growth with a commitment to excellence in hospitality, allowing you to play a significant role in redefining quality service for our guests, clients, partners, and each other.

EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.

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