Guest Services Representative

1 week ago

Nashville, Tennessee, United States Wyndham Destinations Full time
We Create Memorable Experiences
At Wyndham Destinations, our goal is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated team members, we deliver exceptional service at more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth makes every day an opportunity to learn and enhance the vacation experience for millions of travelers globally.

Your Role

As a Guest Services Representative, your warm welcome, outstanding service, and infectious smile will be essential in creating memorable vacations for our guests from check-in to check-out. You will embody hospitality in every interaction, whether it’s sharing information about the resort and local attractions or assisting with reservations.

In this dynamic role, you will have the chance to:
  • Welcome guests from around the globe with genuine warmth
  • Assist guests through the check-in process, issue room keys, and provide insights about the resort and surrounding attractions
  • Handle cash and credit transactions in accordance with established protocols
  • Ensure accurate cash balancing, perform cash checks, and fulfill other cashier responsibilities
  • Complete check-out procedures and confirm that charges and credits are accurately reflected in guest accounts
  • Manage reservations for individuals and groups
  • Provide accurate room rate information to guests
  • Address guest inquiries and concerns promptly and thoroughly
  • Foster teamwork and high-quality service through effective communication and collaboration with other departments
Benefits of Working with Us
  • Comprehensive Medical, Dental, and Vision Insurance
  • Discounted Stays at Hotels & Resorts
  • Employee Stock Purchase Program
  • Tuition Reimbursement Opportunities
  • 401K Retirement Savings Plan with Company Match
What You Bring to the Table
  • A professional appearance and a positive, proactive attitude
  • Strong communication skills with proficiency in reading, writing, and understanding English
  • Problem-solving abilities with minimal supervision
  • Basic math skills and knowledge of cash handling procedures
  • Ability to multitask and thrive in a fast-paced environment
  • Attention to detail and strong organizational skills
  • Basic computer and office skills
  • Familiarity with hotel hospitality front office systems is a plus
  • Capability to work independently or collaboratively as needed
  • High school diploma or equivalent
  • One year of experience in guest services within a hospitality setting or one year of customer service experience in a service or retail environment
Why Choose Wyndham Destinations?

We offer a wide array of comprehensive health and welfare benefits to associates who work 30 or more hours per week, ensuring your needs are met as you advance in your career with us. Our benefits include:

Note: Temporary and/or seasonal associates are not eligible for Paid Time Off.
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Accounts
  • Life and Accident Insurance
  • Disability Coverage
  • Depending on the position, paid time off, parental leave, and holidays (please inquire for more details)
  • Paid time to volunteer at an organization of your choice
  • 401k with employer match (subject to eligibility requirements)
  • Legal and Identity Theft Protection Plans
  • Voluntary Income Protection Benefits
  • Wellness Programs (subject to provider availability)
  • Employee Assistance Programs
Where Your Journey Begins

Hospitality is at the core of everything we do at Wyndham Destinations. Here, you will find an inclusive atmosphere where we strive for excellence while also taking time to celebrate achievements and support one another. We are always looking forward to future opportunities to enhance our business, its surrounding communities, and the overall customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without regard to any protected class.

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