Client Support Specialist

1 week ago


Denton, Texas, United States Glass Doctor Full time

BEGIN YOUR PROFESSIONAL JOURNEY WITH US

Do you lack a formal degree? No problem We prioritize your character over credentials.

This role is ideal for individuals who are proactive, enthusiastic, and results-driven, possessing a strong work ethic and a readiness to take initiative. You are committed to delivering exceptional customer service and adept at handling a variety of situations on a daily basis. The position of Customer Service Representative serves as an excellent entry point into our organization, with opportunities to advance into roles such as Account Manager, Operations, or Administration.

We are experts in the glass industry. Founded in 1962 with a single location, we have grown to provide prompt and affordable glass solutions to residential, commercial, and automotive clients across over 270 locations in North America. Our dedicated team embodies our core values of Respect, Integrity, and Customer Focus while enjoying the journey together. We seek dependable, friendly, and customer-oriented professionals who are committed to ensuring a positive customer experience.

COMPENSATION PACKAGE: BASE SALARY PLUS INCENTIVES

Base salary ranges from $40,000 to $48,000, with total earnings potential of $48,000 to $65,000 including commissions.

Key Responsibilities:

  • Achieve or surpass monthly performance targets
  • Handle incoming calls with professionalism and courtesy
  • Engage in marketing and sales activities to promote additional services
  • Process work orders, return customer inquiries, and address complaints
  • Perform additional tasks as required, including cross-training in related roles

Qualifications:

  • Proficient in computer applications, including word processing and spreadsheet software
  • Adept at using tablet-based technology
  • Strong communication abilities
  • Effective organizational and time management skills
  • Professional demeanor and appearance

Employee Benefits:

  • 5 days of vacation, with additional days accrued based on tenure
  • 5 days of paid time off for personal or sick leave (PTO)
  • 8 paid holidays, totaling 18 days of paid time off
  • A vibrant workplace culture with company-sponsored events such as outings and celebrations

BEGIN YOUR PROFESSIONAL JOURNEY WITH US



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