Client Support Specialist

2 months ago

Denton, Texas, United States HomeTeam Pest Defense Full time

Position Overview:

At HomeTeam Pest Defense, we prioritize our customers. We ensure that our team members have the necessary tools, resources, and training to provide an exceptional experience to every client. Our welcoming and supportive workplace recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations, you could be the next star in our team.

Quick and Easy Application Process

Key Responsibilities:

As a Customer Service Representative at HomeTeam, you will:

  • Deliver positive interactions that enhance customer loyalty and encourage repeat business.
  • Communicate effectively with both internal and external clients.
  • Provide information to potential customers and initiate new service requests.
  • Address inquiries, investigate issues, resolve concerns, offer pricing details, schedule services, and ensure customer satisfaction.
  • Utilize Route Point software to manage customer service appointments.
  • Assist customers with billing inquiries and invoice discrepancies.
  • Engage in professional telephone conversations regarding service-related issues.
  • Document service-related information in our system.
  • Share marketing information with prospects and clients as needed.
  • Conduct follow-up calls for service re-treats and initial services as directed.
  • Maintain organized customer files both digitally and physically.
  • Verify technician documentation for accuracy and completeness.
  • File technician paperwork appropriately.
  • Update customer records with technician and employee information.
  • Print and distribute service tickets for technicians.
  • Possess a basic understanding of technician roles and company treatment processes.
  • Adhere to HomeTeam Pest Defense's telephone etiquette standards.
  • Effectively manage and de-escalate customer complaints.
  • Refer complex inquiries or issues to management.
  • Collect and reconcile payments received by technicians.

Benefits:

  • Competitive salary with bonus opportunities.
  • Annual compensation of $35K.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Company-paid life and AD&D insurance.
  • 401(k) plan with company matching up to 6%.
  • Employee stock purchase program.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement programs.
  • Dependent scholarship opportunities.
  • Career advancement potential within the organization.
  • Recognition for exceptional performance.
  • A collaborative and friendly work atmosphere.
  • Employee referral bonuses.
  • Opportunities for professional development and growth within a leading company.

Why Choose HomeTeam?

  • HomeTeam is recognized as the leading pest management provider for homebuilders.
  • We conduct over 2 million services annually.
  • Our company utilizes exclusive technology with the innovative Taexx built-in pest control system during home construction.
  • The pest management industry is expanding and offers a resilient business model.
  • Our Women's Leadership Initiative promotes and supports the professional growth of women in the workplace.
  • HomeTeam is a financially stable and growing subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

Minimum Requirements:

  • At least 1 year of prior customer service experience.
  • Basic customer service skills and techniques.
  • Entry-level understanding of computer systems.
  • Familiarity with company telephone features.
  • Must be at least 18 years old and possess a high school diploma or GED.

Physical Demands / Working Environment:

  • Candidates must meet the physical requirements of the job and perform duties safely with or without accommodation.

HomeTeam is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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