Client Support Specialist

2 months ago

Denton, Texas, United States HomeTeam Pest Defense Full time

Position Overview:

At HomeTeam Pest Defense, we prioritize our customers. We ensure that our team members have the necessary tools, resources, and training to provide an exceptional experience to every client. Our welcoming and supportive work culture recognizes and rewards outstanding performance. If you are dedicated to exceeding customer expectations and creating positive interactions, you may be the next valuable addition to our team.

Quick Application Process Available

Key Responsibilities:

As a Customer Care Associate at HomeTeam, your role will involve:

  • Delivering exceptional customer experiences that enhance client retention and encourage additional service purchases.
  • Communicating effectively with both internal and external clients of HomeTeam Pest Defense.
  • Providing information to potential clients and initiating new service requests.
  • Addressing inquiries, investigating issues, resolving concerns, offering pricing details, scheduling services, and ensuring customer satisfaction.
  • Utilizing Route Point software to manage customer interactions and service scheduling.
  • Resolving billing inquiries and invoice-related issues.
  • Conducting professional telephone conversations with clients regarding their service inquiries.
  • Documenting service-related notes in the company’s software system.
  • Offering general marketing information to clients and prospects as needed.
  • Following up with clients for re-treatments, initial services, and ongoing customer care as directed.
  • Maintaining organized customer files both digitally and physically.
  • Validating technician documentation for accuracy and completeness.
  • Updating system notes with technician and customer information.
  • Printing, distributing, and reviewing service tickets for technicians.
  • Possessing a fundamental understanding of technician roles and the company’s treatment processes.
  • Adhering to HomeTeam Pest Defense's telephone etiquette standards.
  • Effectively managing and de-escalating customer concerns.
  • Escalating relevant inquiries or issues to management.
  • Collecting and reconciling payments received from technicians.

Employee Benefits:

  • Competitive compensation package including bonuses.
  • Annual salary of $35K.
  • Comprehensive benefits including medical, dental, and vision coverage.
  • Company-sponsored life and AD&D insurance.
  • 401(k) plan with a company match up to 6%.
  • Employee stock purchase program.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement opportunities.
  • Dependent scholarship awards.
  • Opportunities for career advancement within the organization.
  • Recognition for outstanding performance.
  • A collaborative and friendly work environment.
  • Employee referral bonuses.
  • Professional growth opportunities within a leading industry organization.

Why Choose HomeTeam Pest Defense?

  • HomeTeam is recognized as the leading pest management provider for homebuilders.
  • We perform over 2 million services annually.
  • Our company utilizes exclusive technology with the innovative Taexx built-in pest control system during home construction.
  • The pest management industry is expanding and offers resilience against economic downturns.
  • Our Women’s Leadership Initiative promotes the professional development of women in the workplace.
  • HomeTeam is a financially stable and growing subsidiary of Rollins, Inc. (NYSE: ROL), based in Atlanta, GA.

Qualifications:

Minimum Requirements:

  • At least 1 year of prior customer service experience.
  • Basic customer service skills and techniques.
  • Entry-level proficiency with computers.
  • Basic understanding of company telephone systems.
  • Must be at least 18 years old and possess a high school diploma or GED.

Physical Demands / Working Environment:

  • Candidates must meet the physical requirements of the job and perform duties safely with or without accommodation.

HomeTeam is an Equal Opportunity Employer, committed to hiring a diverse workforce.

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