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Bilingual Client Support Specialist
2 months ago
Texas Republic Insurance Agency is experiencing significant growth, and we are eager to welcome a dedicated individual to our team. We are currently looking to fill a full-time role for a Client Support Specialist. This position is essential in delivering outstanding service to our existing clients and potential customers who reach out for assistance.
While prior experience in the insurance sector is not mandatory, it would certainly enhance your ability to connect with clients effectively from the outset.
**Candidates who submit their applications will receive a link to an online assessment. Completion of this assessment is necessary for further consideration.**
Compensation and Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Coverage
Dental Coverage
Vision Coverage
Monday to Friday Work Schedule
Evenings Off
Key Responsibilities
- Manage customer policy modification requests.
- Address all incoming claims inquiries from clients.
- Warmly welcome all clients entering the office, ensuring a friendly and supportive atmosphere.
- Encourage each client to provide referrals and explain our referral incentives.
- Deliver exceptional customer service consistently.
- Collect prospective client information, including name, address, and vehicle details, and accurately input this data into our quoting system.
- Build and maintain strong relationships with clients to ensure high levels of retention and loyalty to our products.
Qualifications
- Exhibit a positive, enthusiastic, and proactive demeanor.
- Self-motivated individual who thrives in an independent work environment.
- Demonstrate professional phone communication skills.
- Consistently meet and exceed the expectations of current and prospective clients.
- Effectively manage and resolve stressful and challenging situations.
- Must be able to obtain or currently hold a Property & Casualty insurance license.
- Bilingual proficiency in both English and Spanish is essential.