IT Support Specialist

1 week ago


Denton, Texas, United States InsideHigherEd Full time

Position Title: Cross Functional IT Support Specialist

Classification: Cross Functional IT Support Specialist

Organization: Higher Education Institution

Department: Information Technology Services

Job Overview:

The Cross Functional IT Support Specialist plays a vital role in delivering comprehensive technical assistance and support across various departments. This position is designed for a versatile individual who will engage with users to resolve technical issues and enhance their experience with IT services.

Key Responsibilities:

  • Provide first and second-level technical support for a range of computing devices including PCs, laptops, and mobile devices.
  • Assist in the installation, configuration, and maintenance of hardware and software systems.
  • Utilize a call tracking system to accurately document all support interactions and resolutions.
  • Collaborate with network teams to ensure optimal setup and performance of workstations.
  • Act as a liaison between departments to facilitate effective communication and support.
  • Maintain and update knowledge base resources to improve service delivery.
  • Participate in training sessions for Help Desk personnel to enhance team capabilities.
  • Manage the logistics of computer equipment movement and deployment.
  • Contribute to special projects as assigned by management.

Qualifications:

Minimum Requirements:

Associate's Degree in a relevant field combined with three years of related experience in computing support; or an equivalent combination of education and experience.

Preferred Skills:

Experience in a technical support environment, particularly in a Help Desk capacity. Strong organizational skills and proficiency in computer applications are essential.

Work Schedule:

This position typically follows a standard workweek schedule.

Security Considerations:

This role is classified as security sensitive, requiring adherence to specific protocols and standards.

Equal Opportunity Statement:

The organization is committed to fostering an inclusive environment and does not tolerate discrimination or harassment of any kind. All individuals are encouraged to apply and contribute to our diverse community.



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