Accounts Receivable and Collections Coordinator

1 week ago

Santa Cruz, California, United States Reproductive Science Center of the San F Full time
Job Overview

Become a vital part of a compassionate organization dedicated to enhancing the lives of individuals and families. The Reproductive Science Center of the San Francisco Bay Area is a leading fertility clinic in the United States, continuously on the lookout for skilled, empathetic, and proactive professionals who are passionate about providing outstanding patient support.

Position Summary: This role is essential for managing all facets of patient account services related to outstanding balances. Responsibilities encompass, but are not limited to, collecting patient dues, handling incoming inquiries, verifying statements for precision, maintaining accounts, preparing cases for collections, and executing additional assigned tasks.

Work Schedule: This position is remote, operating Monday through Friday from 8 AM to 5 PM.

Key Responsibilities:

  • Deliver exceptional customer service.
  • Address patient and internal inquiries promptly, typically within 24-48 hours.
  • Process and record credit card transactions accurately.
  • Possess knowledge of FDCPA regulations and the financial programs offered by the center.
  • Utilize reports to identify patient balances, manage unapplied credits, and engage with patients for payment collection.
  • Employ collection tools or spreadsheets to address overdue accounts.
  • Verify patient balances, payments, and adjustments for correctness.
  • Conduct skip tracing for returned mail.
  • Manage incoming calls and follow up with patients as necessary.
  • Ensure daily balancing of assigned work.
  • Apply credit funds to open encounters as appropriate.
  • Investigate account credits and initiate refund tasks in accordance with established policies.
  • Make adjustments using correct adjustment codes, ensuring proper documentation for PC adjustments.
  • Process NSF checks and chargebacks following policy guidelines.
  • Monthly posting of collection checks.
  • Prepare accounts for collections.
  • Submit collection write-off requests to physicians.
  • Manage accounts designated for bad debt using the designated software.
  • Generate demand letters for payment to patients as needed.
  • Provide feedback on call volume and related metrics to supervisors to enhance patient satisfaction.
  • Accurately document accounts using designated software.
  • Review accounts receivable reports monthly to assess accounts aging over 90 days.
  • Prepare collections accounts and send patient demand letters regularly.
  • Review and process accounts for bad debt, preparing necessary documentation for supervisor review.
  • Communicate effectively with patients, colleagues, and supervisors.
  • Collaborate within a team environment, assisting peers and sharing knowledge.

Qualifications:

  • Associate Degree in accounting or business preferred; High School Diploma acceptable with relevant experience.
  • Minimum of 2 years' experience with an associate degree, or 5 years' experience without.
  • Proficient in accessing, inputting, and retrieving information using computer systems; experience with medical software is essential.
  • Strong skills in Microsoft Excel.
  • Familiarity with office procedures and equipment (e.g., computers, fax machines, copiers).
  • Ability to exercise sound judgment.
  • Excellent written and verbal communication skills.
  • Ability to maintain composure under pressure.
  • Outstanding interpersonal abilities.
  • The ideal candidate will be self-motivated, capable of multitasking, and able to work independently. Additionally, they should be organized, detail-oriented, and possess strong computer skills while being sensitive to patient needs.

Benefits:

  • Competitive salary with bonus opportunities.
  • Comprehensive training and development.
  • Medical, dental, vision, and 401(k) matching plans.
  • Generous paid time off and holiday benefits.
  • Tuition assistance programs.
  • Opportunity to make a positive impact in the communities served.

Next Steps:

To have your qualifications reviewed by our Talent Acquisition team, please submit your resume through the application process. If you know someone who may be interested in this opportunity, feel free to share this job description.

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