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Facilities Coordinator

2 months ago

Santa Cruz, California, United States Jones Lang LaSalle IP, Inc. Full time

Job Summary:

We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at Jones Lang LaSalle IP, Inc. As a key member of our facilities team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.

Key Responsibilities:

  • Assist with budgetary requests and work with team members to identify and respond to any financial or budgeting-related issues.
  • Help support facility-specific cost savings targets to contribute to the account achieving significant savings.
  • Support requests associated with Jones Lang LaSalle Management, Operations audits.
  • Provide support for guests, visitors, and employees at client locations.
  • Assist with receiving and dispatching of work requests to technical staff, vendors, or other service providers.
  • Resolve problems associated with all building services, including janitorial, parking, badging, conference rooms, cubes, and interior and exterior furnishings, fixtures, and equipment.
  • Assist with coordination of special events in support of client or Jones Lang LaSalle.
  • Provide support for meetings and conference room reservations, as needed and directed.
  • Assist with the coordination and scheduling of maintenance activities.
  • Assist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
  • Act as an interface with clients, visitors, and guests.
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
  • Ensure delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.
  • Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
  • Review invoices, receipts, and work orders/tickets.
  • Help achieve Key Performance Indicators and scores favorably on client satisfaction surveys.
  • Ensure appropriate follow-up with customers.
  • Seek to continuously improve processes, systems, and overall client satisfaction.
  • Provide direction/information to vendors, facilities staff, and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.
  • Inventory and stocking of Office Supplies.
  • Coordinates Vendor Services.
  • Space Planning liaison (e.g., coordinate with leads on team growth and workstation needs, update MAC programs as appropriate).
  • Assist mail team with Incoming/Outgoing mail and packages on an as-needed basis.
  • Post signage for the office as requested.
  • Liaison between employees and leads.
  • Landlord Relations.
  • Monthly site audits (e.g., site inspection report, safety equipment, seat assignments, safety equipment, seat assignments, repairs and maintenance reports, vendor audits).

Requirements:

  • Superior customer service skills and orientation.
  • Ability to maintain professionalism at all times under stressful situations.
  • Ability to plan and manage work under time constraints.
  • Ability to multitask and work without direct supervision.
  • Proficient in MS Office, and possess strong written, verbal, and people skills.
  • Strong organizational skills and collaborative style needed.

Education and Experience:

  • High school diploma.
  • Undergraduate degree, preferred.
  • 1-2 years of Facility Management experience, preferred.

Benefits:

  • Comprehensive benefits package that prioritizes mental, physical, and emotional health.
  • 401(k) plan with matching company contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Flexible and Remote Work Arrangements may be available.