Sales Coordinator

5 days ago

Oakland, California, United States Aimbridge Hospitality Full time
Job Summary

As a Sales Coordinator at Aimbridge Hospitality, you will play a crucial role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing clerical and administrative duties related to guest and hotel communications. You will also be responsible for light selling duties to small groups and functions, as directed by the Director of Sales.

Responsibilities
  • Assist in maintaining sales files in an organized fashion and adhering to specified standards.
  • Qualify incoming inquiry calls and ensure all inquiries are dealt with accurately, timely, and in a professional manner.
  • Perform light selling duties to small groups and functions, as directed by the Director of Sales.
  • Assist in maintaining lead logs and lead statistics for strategic outbound sales.
  • Ensure consistent, accurate, and working sales systems, including Delphi SalesPro.
  • Assist in creative projects, including proposals, direct mail pieces, invitations, and special events.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quote prices for meeting inquiries and work with Sales leadership to handle small groups and meetings.
  • Work with Sales leadership to detail upcoming functions, obtain guarantees, confirm arrangements, and distribute necessary documents.
  • Conduct site inspections for the department as needed.
  • Enter group pickups and preferred production in sales pro daily and monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor and order office supplies and sales collateral to ensure proper stocking.
  • Call clients for guarantee numbers for functions, create/close house accounts, and complete AV orders.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, and other necessary items.
  • Attend Sales Meetings, take minutes, type, and distribute accordingly.
Requirements
  • High School diploma or equivalent required; College coursework in a related field preferred.
  • Experience in a hotel or related field preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating systems, OnQ, and Sales Pro Enterprise.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

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