Operations Coordinator

7 days ago

Oakland, California, United States Lennar Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at Lennar. As an Assistant Manager, you will play a critical role in overseeing the day-to-day operations of our apartment community, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Assist the Community Manager in managing the financial and operational aspects of the community, including budgeting, forecasting, and financial reporting.
  • Complete transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, and reconciling bank accounts.
  • Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, and implement procedures for collecting on delinquencies.
  • Process resident move-outs, including reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition in accounting.
  • Act as the on-site supervisor in the absence of the Community Manager, organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Service Supervisor, and managing the operation of the community in compliance with company policies and procedures.
  • Assist in managing the owner relationship, including meeting with owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests.
  • Assist and support leasing and marketing efforts, including greeting prospective residents, gathering information about guests, showing apartment homes, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
Requirements
  • High school diploma or General Equivalency Diploma is required.
  • Bachelor's degree in business is preferred.
  • Employment history that demonstrates experience in property management, sales, marketing, and customer service sufficient to assist in managing the day-to-day operation of an apartment community.
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and other documents.
  • Literate with computerized financial and word processing software.
  • Demonstrated mathematical and analysis skills necessary to complete, understand, and interpret financial records, budgets, and other fiscal reporting information.
  • Must have a valid state-approved driver's license.
Physical Requirements

This is a position that requires frequent walking, standing, and climbing stairs in/around apartment homes, models, and apartment community. Must also have the ability to operate computer equipment, operate an automobile, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Rare or regular travel may be required to assist other apartment communities as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Requirements
  • Associates must be able to work a flexible schedule, which includes on-call work shifts during evenings, weekends, and holidays.
  • Arrive to work on time.
  • Follow directions from a supervisor.
  • Interact well with co-workers.
  • Understand and follow posted work rules and procedures.
  • Accept constructive criticism.

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