Body Shop Operations Manager

1 week ago


College Park, Maryland, United States Group 1 Automotive Full time

Group 1 Automotive is seeking a skilled Collision Repair Center Manager.

The Collision Repair Center Manager is accountable for ensuring the efficiency, profitability, and reputation of our collision repair facility's daily functions.

  • Oversee the quality, timeliness, and manner in which repair services are executed and delivered.
  • Foster a collaborative team environment with a positive atmosphere that includes all collision repair staff.
  • Recruit, train, inspire, and evaluate the performance of all technicians and collision repair personnel.
  • Direct and schedule the activities of all technicians, assigning tasks based on their skill levels.
  • Continuously assess actual performance and identify reasons for any discrepancies.
  • Provide technical guidance, supervise, and assist technicians as necessary.
  • Ensure that all repair work is completed accurately and within an acceptable timeframe.
  • Stay informed about current and anticipated market conditions.
  • Remain knowledgeable about all federal, state, and local regulations that impact operations.
  • Aim to achieve and maintain a high level of customer satisfaction.
  • Maintain existing relationships with clients.
  • Coordinate the resolution of customer complaints, prioritizing customer satisfaction and departmental profitability.
  • Adhere to and enforce all safety policies and procedures consistently.
  • Perform additional duties as assigned.

Qualifications:

  • A minimum of 2 years of experience in collision management.
  • Comprehensive understanding of structural collision repairs.
  • Familiarity with DRP processes for insurance claims.
  • Exceptional communication and problem-solving abilities, including the capacity to remain composed under pressure.
  • Strong leadership and motivational capabilities.
  • Excellent organizational, multitasking, and time management skills to adapt to changing deadlines in a dynamic environment.
  • Professional and reliable.

In addition to competitive compensation, we provide the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance.
  • 401(k) plan with company matching.
  • Paid Time Off.
  • Employee Vehicle Purchase Program.
  • Employee Stock Purchase Plan.


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