Store Operations Manager

2 weeks ago

College Park, Maryland, United States RaceTrac Full time

Job Overview:


As the Store Operations Manager, you will oversee the profitability of a RaceTrac location while leading a team of up to 45 staff members.

Your role will be pivotal in fulfilling RaceTrac's mission to enhance customer experiences through exceptional service, food quality, cleanliness, talent development, and operational success.


Key Responsibilities:
  • Customer Service: Foster an atmosphere of prompt, efficient, and courteous service while effectively managing conflicts.
  • Team Leadership: Cultivate positive and professional relationships with colleagues, direct reports, customers, and suppliers.
  • Communication: Maintain a respectful and team-oriented culture within the store.
  • Guest Relations: Address and resolve guest concerns swiftly, involving regional team members when necessary.
  • Transaction Management: Ensure efficient guest transactions at the cash register or self-checkout, while suggesting complementary products.
  • Food Service Excellence: Drive high standards in food service by executing established processes, setting sales goals, ensuring product quality, and utilizing training resources.
  • Store Cleanliness: Uphold a high standard of cleanliness throughout the store.
  • Safety Compliance: Ensure adherence to all RaceTrac, federal, state, and local safety regulations, including food safety standards.
  • Operational Standards: Execute shift duties, maintain presentation standards, and represent the RaceTrac brand effectively.
  • Talent Development: Demonstrate RaceTrac's Core Values and lead the coaching, training, and evaluation of team members.
  • Inventory Management: Strategically oversee inventory control and the distribution of materials and supplies.
  • Performance Analysis: Review financial statements and performance data to assess productivity and identify operational improvements.
  • Vendor Relations: Develop and maintain relationships with vendors to ensure efficient deliveries.
  • Team Communication: Ensure effective communication with all team members regarding store operations.
  • Staffing Management: Create and approve schedules to ensure adequate staffing levels based on sales forecasts, while considering team member availability and payroll.
  • Hiring Practices: Engage in the recruitment of store associates and guide managers in the hiring process.
  • Policy Adherence: Ensure compliance with hiring, promotion, and separation procedures.
  • Licensing Compliance: Verify that all team members possess the necessary licenses as required by law.
  • Financial Acumen: Maintain a comprehensive understanding of budget and cost trends affecting operations, proactively working to enhance sales and financial health.

Qualifications:
  • High School Diploma or GED (in progress or completed).
  • 5+ years of supervisory experience in food service, retail, or restaurant management; retail management experience preferred.
  • Experience in a high-volume, customer-focused environment preferred.
  • Strong analytical skills related to financial performance, including profit and loss statements.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of Labor Laws and staffing best practices.
  • Ability to lift up to 50 pounds and perform physical tasks as required.
  • Must obtain and maintain Manager Food Handler certification.
  • May need to obtain and maintain an alcohol server permit based on local or state regulations.

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