Retail Operations Supervisor

2 weeks ago


College Park, Maryland, United States Walmart Full time
Position Overview

As a key leader in our retail environment, you will be responsible for overseeing daily operations and ensuring exceptional customer service standards are met. Your role involves guiding management and staff in effective customer engagement techniques, resolving customer inquiries, and fostering a positive work atmosphere.

Key Responsibilities

1. **Customer Service Excellence**: Lead by example in delivering outstanding customer service, addressing customer needs, and resolving issues in alignment with company policies.

2. **Financial Performance Management**: Collaborate with the management team to monitor financial metrics, including sales and expenses, to drive profitability and implement strategies for improvement.

3. **Community Engagement**: Actively participate in community initiatives, building relationships with local organizations, and promoting company-sponsored events to enhance community presence.

4. **Operational Oversight**: Set operational standards for service levels, merchandise presentation, and compliance with safety protocols to ensure a seamless shopping experience.

5. **Team Development**: Recruit, train, and mentor associates, providing clear expectations and performance feedback to cultivate a skilled and diverse workforce.

6. **Business Strategy Execution**: Identify operational needs and develop actionable business plans to enhance efficiency and customer satisfaction, while measuring progress and adjusting strategies as necessary.

Benefits

We offer a comprehensive benefits package, including competitive pay, health coverage, retirement plans, and educational assistance programs. Our commitment to your well-being extends to various paid time off options and additional financial incentives.

Qualifications

Minimum qualifications include at least one year of management experience with financial responsibilities, along with relevant educational background or retail experience. Preferred qualifications may include a degree in Business Management and experience supervising larger teams.

At Walmart, we are dedicated to fostering an inclusive environment where every associate can thrive and contribute to our mission of helping people save money and live better.

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