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Hotel Operations Manager

2 months ago

College Park, Maryland, United States Auro Hotels Full time

**Job Summary**

The Assistant General Manager - Hotel Operations is a key member of the hotel management team, responsible for ensuring the overall success of the hotel by meeting or exceeding planned objectives for revenue, profit, guest satisfaction, associate satisfaction, and product quality.

**Key Responsibilities**

  • Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
  • Oversees the operation of the Front Desk, Housekeeping, and Engineering departments by setting objectives, measuring performance, and supervising the departments.
  • Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensures that all new associates receive a thorough orientation and ongoing technical training.
  • Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  • Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
  • Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitors service and teamwork on a regular basis and counsels associates as needed.
  • Meets and exceeds the expectations of associates by utilizing leadership skills and motivation techniques to maximize associate productivity and satisfaction of direct reports.
  • Develops and implements strategies to achieve Employee Satisfaction Index goals.
  • Communicates with other managers and associates to provide smooth working relations between departments.
  • Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
  • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.
  • Ensures that disciplinary action is taken as required, utilizing consistency, fairness, and respect within the framework of established AURO guidelines.
  • Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
  • Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
  • Complies with Company Standards of Service as outlined for AURO Hotels.
  • Projects a favorable image of AURO Hotels to the public at all times.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Treats guests, vendors, customers, and coworkers with professionalism and respect at all times.
  • Completes Departmental, AURO Hotels, and Brand standards training as assigned.
  • Maintains a clean and neat appearance at all times.
  • Must be able to work flexible work hours/schedule, including evenings, weekends, and holidays.