Commercial Insurance Account Executive

2 weeks ago


Lubbock, Texas, United States Grimes Insurance Agency, Inc. Full time
Job Overview

We are seeking a skilled Account Manager to engage with our clients in the Commercial Insurance sector. This position entails managing renewal applications and new business submissions, as well as marketing renewal and new business quotes to various insurance providers. Timely and professional handling of service requests is also a key responsibility.

Key Benefits:

  • 401(k) matching
  • Company events
  • Dental coverage
  • Health insurance
  • Paid time off

To excel in this role, candidates should possess a friendly and professional attitude, exceptional communication abilities, and the capacity to maintain composure in high-pressure situations.

Responsibilities of the Commercial Insurance Account Manager:
  • Acquire knowledge of the company's insurance offerings.
  • Understand the appetites, products, coverages, and underwriting criteria of various carriers.
  • Respond to customer inquiries, including Certificates of Insurance (COIs), endorsements, coverage modifications, payment concerns, and finance-related questions.
  • Access and manage customer accounts and policy details.
  • Provide clients with comprehensive information regarding policies and products.
  • Direct clients to sales agents when initiating new policies.
Requirements for the Insurance Customer Service Representative:
  • High school diploma or equivalent.
  • Minimum of 3 years of experience in Commercial Insurance.
  • Valid Texas Insurance License.
  • Thorough understanding of Commercial insurance products and policy structures.
  • Professional and approachable demeanor.
  • Strong communication and interpersonal skills.
  • Proficient in insurance-related technology.
  • Experience with agency management software and CRM systems.
  • Advanced knowledge of telecommunication systems.
  • Ability to remain composed in challenging situations.
  • Capability to articulate complex policy concepts in an understandable manner.


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