Account Manager IV
1 week ago
We are seeking a highly skilled Account Manager IV - Business Development to join our team at Kaiser Permanente. In this role, you will be responsible for implementing moderately complex sales and retention strategies for health insurance or workers compensation accounts independently.
You will utilize opportunities, resources, technology tools, and customer performance data to meet competitive revenue and growth targets independently. You will build and maintain relationships with customers, consultants, brokers, and/or channel partners, including providing information and advanced product knowledge, and resolving or escalating concerns.
You will demonstrate advanced knowledge of customer businesses and develop account strategies in alignment with customer goals. You will collaborate internally and externally to develop account strategy, including coordinating communication, and recommending solutions to customers.
You will follow best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product, and benefits independently. You will be accountable for Key Performance Indicators (KPIs) to facilitate the sustained growth and competitive position of KP in the market.
Key Responsibilities:- Promote Learning and Development: Promote learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; build relationships with cross-functional/external stakeholders and customers.
- Lead by Example: Listen to, seek, and address performance feedback; proactively provide actionable feedback to others and to managers. Pursue self-development; create and execute plans to capitalize on strengths and develop weaknesses; lead by influencing others through technical explanations and examples and provide options and recommendations.
- Drive Business Results: Complete work assignments autonomously and support business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourage team members to adapt to and follow all procedures and policies.
- Ensure Customer Satisfaction: Ensure a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to facilitate contract, benefit/service, and renewal activities.
- Meet Sales and Retention Goals: Demonstrate commitment to KP sales and retention goals by implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business.
- Leadership Experience: Minimum one (1) year of experience in a leadership role with or without direct reports.
- Education and Experience: Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Market Research; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting; Change Management; Brand Strategy; Persuasion
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