Student Assistant

2 weeks ago

Macon, Georgia, United States InsideHigherEd Full time
Job Title: Federal Work Study - Housing & Residence Life
Location: MGA Eastman Campus
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 273953
About Us

Middle Georgia State University (MGA) is a public institution offering baccalaureate and graduate degrees, recognized for its affordability and diverse campuses across central Georgia. With a student body of approximately 8,000, MGA is dedicated to fostering an environment of learning and growth.

Job Summary

The Front Desk Student Office Assistant, under the guidance of the Assistant Director of Housing and the Housing Assistant, acts as a representative for University Housing and Residence Life, providing support to residents, students, families, and visitors. This role emphasizes the development of skills in problem-solving, critical thinking, confidentiality, communication, customer service, and administrative tasks.

Key Responsibilities
  • Deliver outstanding customer service to various stakeholders, including prospective students, current residents, parents, and campus partners.
    • Manage high call volumes on a multi-line phone system.
    • Welcome and assist walk-in visitors.
  • Provide administrative support to the Housing Assistant and Housing Directors.
    • Organize and maintain documentation.
  • Handle sensitive information with discretion.
  • Utilize software applications (Outlook, Excel, Word, StarRez) effectively.
  • Create and update Housing-related documents and templates.
  • Assist in organizing recruitment events on campus.
  • Make outgoing calls to current and prospective residents.
  • Perform additional duties as assigned by the Residence Life leadership team.
Required Qualifications
  • Current enrollment as a student at Middle Georgia State University.
  • Enrollment in a minimum of 6 credit hours.
  • Maintain a cumulative GPA of at least 2.0.
  • Exhibit strong organizational skills and attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Demonstrated understanding of campus culture and community.
  • Strong critical thinking and problem-solving abilities.
  • Effective communication skills.
  • Ability to work independently when necessary.
Preferred Qualifications
  • Current or previous resident of the university's housing facilities.
  • Prior experience in customer service roles.
  • Team-oriented mindset.
  • Professional demeanor and positive representation of the university.
Equal Employment Opportunity

Middle Georgia State University is committed to equal employment and educational opportunities, ensuring that all individuals are treated fairly without regard to race, color, national origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status, in accordance with applicable laws.

Background Check

Employment is contingent upon the successful completion of a background investigation, including a criminal background check, to confirm eligibility for employment with MGA.

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