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Optical Sales Manager

2 months ago

Schaumburg, Illinois, United States West Point Optical LLC Full time

Job Summary:

We are seeking a highly motivated and experienced Optical Sales Manager to join our team at West Point Optical LLC. As an Optical Sales Manager, you will be responsible for driving profitable sales growth through the delivery of outstanding patient experience.

Main Responsibilities:

  • Drive Sales Growth: Foster a patient-focused retail culture to drive profitable store sales.
  • Lead the Team: Assist in leading the team in a positive and productive environment, modeling exemplary patient care.
  • Associate and Doctor Satisfaction: Develop and maintain outstanding associate and doctor satisfaction and retention.
  • Training and Development: Effectively train and develop associates to consistently provide a patient care-focused experience.
  • Operational Excellence: Assist in developing a team of administratively skilled associates that provide support on daily operational tasks.
  • Business Planning: Participate in business planning and business updates.
  • Patient Satisfaction: Ensure positive patient satisfaction, as measured by patient retention and survey responses.
  • Store Presentation: Ensure each store is effectively merchandised and presented according to standards.
  • Quality Control: Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote.
  • Managed Vision Care: Maximize Managed Vision Care relationships and sales opportunities.
  • Operational Procedures: Execute operational procedures, including safety and maintenance.

Requirements:

  • Experience: 1 year of optical experience.
  • Sales Skills: Proven track record of sales growth through sales skills and accountability for sales results.
  • Leadership: Ability to train, coach, and develop excellent patient-focused and sales-oriented associates.
  • Communication: Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
  • Education: Bachelor's degree or comparable experience in retail operations.