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Front Desk Supervisor
2 months ago
Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120
Job Summary
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will also be responsible for managing and training front desk staff, scheduling shifts, and handling guest complaints and issues.
Key ResponsibilitiesOversee the daily operations of the front desk, ensuring that guests receive exceptional serviceManage and train front desk staff, scheduling shifts and ensuring adequate coverage
Handle guest complaints and issues, resolving them in a timely and professional manner
Ensure that all administrative tasks are completed accurately and efficiently, including check-ins, check-outs, and billing
Maintain accurate records and reports, including occupancy rates, revenue, and expenses
Assist with the development and implementation of policies and procedures to improve guest service and streamline operations
Collaborate with other departments, including housekeeping and maintenance, to ensure that guest needs are met
Perform other duties as assigned by management
QualificationsHigh school diploma or equivalent required; associate or bachelor's degree in hospitality or related field preferred
Minimum of 2 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Proficiency in Microsoft Office and hotel management software
Ability to work a flexible schedule, including evenings, weekends, and holidays
Source: Hospitality Online
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