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Front Desk Associate

2 months ago

Baltimore, Maryland, United States PM Hotel Group Full time
Job Summary

As a Front Desk Associate with PM Hotel Group, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Greet and register guests in a friendly and professional manner
  • Assign rooms and ensure accurate room inventory
  • Handle guest requests and resolve any issues in a timely and efficient manner
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions
  • Maintain a clean and organized front desk area, including handling mail, packages, and other guest items
  • Work effectively with other hotel staff to ensure seamless guest service
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit card transactions
  • Ability to stand for long periods and move throughout the hotel
  • High school diploma or equivalent required
What We Offer

As a Front Desk Associate with PM Hotel Group, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.