Client Service Manager

6 days ago


Norristown, Pennsylvania, United States JPC Partners Full time
Job Title: Client Manager

JPC Partners is seeking a highly skilled Client Manager to provide exceptional customer service to member companies and other stakeholders. As a key member of our team, you will serve as the primary point of contact for assigned member companies, ensuring ongoing communication and building effective working relationships.

Key Responsibilities:
  • Receive and process complex member inquiries and/or complaints, ensuring timely and complete resolution of customer issues.
  • Participate on a team that serves as the primary point of contact for assigned member companies, ensuring ongoing communication and building effective working relationships.
  • Provide technical and development support of company systems and applications that support member processes.
  • Track all customer inquiries and issues in Salesforce.
  • Communicate with member company representatives on a wide variety of issues and represent the company effectively to ensure total customer satisfaction with external customers.
Requirements:
  • Bachelor's degree in Corporate Communications, Marketing, Client Management, Customer Experience, or a related field.
  • At least 5 years of experience in a client management, high-level client services, or related position in a high technology field.
  • Excellent verbal and written communication skills, executive presentation skills, and research capabilities.
  • Ability to use Microsoft Office Suite (MS-Word, MS-Excel, and MS-PowerPoint).
  • Strong analytical and problem-solving skills, with the ability to apply expertise in solving new and complex problems and developing innovative strategies.
Preferred Qualifications:
  • MBA or 4+ years of relevant experience in the electric or finance industry.
  • At least 5 years of experience in customer experience and client management solving complex problems.
  • Experience with energy operations, markets, and planning functions.
  • Previous experience with Pardot and customer relationship management systems (Microsoft CRM).


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