Seasonal Client Support Representative in Facilities Services

2 weeks ago


Norristown, Pennsylvania, United States Emcorgovservices Full time

Job Title: Seasonal Facilities Services Customer Service Representative

Job Category: Operations Services

Requisition Number: SEASO016468

Company Overview:

Emcorgovservices, a subsidiary of EMCOR Group, Inc., stands as a premier provider of essential facilities maintenance solutions. Our expertise encompasses a wide range of services, including both interior and exterior maintenance, as well as electrical, mechanical, and plumbing support for commercial clients managing extensive multi-site operations across diverse geographical regions.

Position Summary:

The Seasonal Facilities Services Customer Service Representative plays a vital role in fulfilling Emcorgovservices' commitments to our clients. This position serves as the primary point of contact for both customers and suppliers, ensuring the delivery of accurate and timely information. Responsibilities include addressing customer inquiries, resolving issues, managing communications, and collaborating with team members to meet service expectations.

Key Responsibilities:

  1. Handle inbound and outbound communications (phone, email, etc.) as assigned, while maintaining a professional and positive representation of Emcorgovservices.
  2. Document all interactions, issues, and escalations in the company's work order management system to ensure timely and accurate follow-up.
  3. Address service-related concerns with customers and suppliers, escalating issues when necessary.
  4. Oversee recurring services and manage additional customer requests, from obtaining quotes to service completion and verification.
  5. Review Integrated Voice Response (IVR) reports regularly to identify exceptions and communicate with relevant parties.
  6. Analyze field inspection reports and enter appropriate work orders into the proprietary database.
  7. Reconcile billing and service level data from third-party systems with the company's database on a regular basis.
  8. Perform any other duties as assigned by management.

Qualifications:

Applicants should possess the ability to work a flexible schedule, which may include early mornings, evenings, and weekends. A BA/BS degree from an accredited institution or equivalent experience is preferred. Candidates should have a minimum of 2-3 years of experience in a high-volume, fast-paced customer service environment, along with proficiency in Microsoft Excel and Word. Experience with Customer Relationship Management (CRM) systems, particularly in managing facility service work orders, is highly desirable.

Compensation:

Emcorgovservices offers competitive salaries and seeks individuals with the skills and talent necessary to contribute to our ongoing growth and success. We are an Equal Opportunity Employer, welcoming applications from all qualified individuals.



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