Resort Front Office Agent
2 days ago
We are looking for a highly motivated and customer-focused individual who is passionate about providing exceptional guest service. As a key member of our front office team, you will be responsible for ensuring the efficient operation of the front desk, handling all cash duties, and promoting our resort's amenities and services. If you are a team player with excellent communication and interpersonal skills, and previous customer service experience, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Provide exceptional guest service and respond to guest inquiries in a professional and courteous manner
- Handle all cash duties according to hotel policies and procedures
- Operate Agilisys software and take same-day reservations
- Perform guest registration and room assignment, and accommodate special requests of all customers
- Assist all guests with problems and questions as required, and ensure that all guest problems are resolved
Requirements:
- High school diploma or equivalent
- Ability to speak, read, and write English
- Previous customer service experience, preferably in a hotel or resort setting
- Good logic, maturity, typing, and computer skills
Salary: $45,000 - $60,000 per year, based on location and experience.
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Resort Guest Services Coordinator
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