Reservations - Member Services Agent

3 months ago

Horseshoe Bay, United States Crescent Hotels and Resorts Full time

**Description**

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Were on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; its an outdoor lovers dream. When you work in paradise, is it still called work?

Are you a customer service professional? Horseshoe Bay Resort is on the hunt for a Member Services Agent to join the Reservations Sales Team. They will be the liaison between Club Members and Resort operations and services. This position provides a highly proactive service aimed towards addressing Member requests - all reservations for dining, marina, spa, golf, and activities.

*Reservations - Member Services Agent compensation includes commissions.

**Benefits**

+ Medical, Dental, Vision Insurance

+ Paid vacation, paid Holidays

+ 401k plan with employer match

+ Long and short-term Disability

+ Major Illness Insurance

+ Accident Insurance

+ Limited access to some resort amenities (Golf, etc)

+ Retail and dining discounts

+ Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Were on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; its an outdoor lovers dream. When you work in paradise, is it still called work?

**No matter your career destination, we can help you get there**

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

**Job Benefits**

+ Associate housing and shuttle service

+ Weekly meal subsidies

+ Golf and Amenity Privileges*

+ Associate discounts

+ Retail and Dining at Horseshoe Bay Resort

+ Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

+ Critical Illness and Accident plans

+ Associate Relief Fund

*Privileges based on occupancy and business levels

**Definition:**

The **Member Services Agent** is the liaison between the Members and the Resort operations and services. This position provides a highly proactive service that is aimed towards addressing Member requests, all reservations for dining outlets, marina, spa, activities, and golf in the future. Anticipation of expected and unexpected needs and resolution of potential problems over the phone or in some cases in person is required. This position is also knowledgeable for information regarding the resort facilities and their hours of operation.

**General Duties:**

+ Answer phones regarding dining reservations and input them into Restaurant Connect.

+ Provide general knowledge about the resort to our members.

+ Act as liaison for all Resort F&B Departments.

+ Overcome Member and guest challenges and complaints in a calm, collected manner by listening to the Member or guest and projecting the highest ability in solving problems.

+ Assist with member related needs with all special Holiday events and HSB Festivals during the reservation process and execution of events as needed.

+ Respond to Member needs in a timely fashion.

+ Maintain professional composure in high stress situations in order to make last minute changes, and develop strong and concise written and oral communication with other departments.

+ Participate in sales training activities to increase amenity usage and department revenue.

+ May be required to perform additional and/or different responsibilities from those set forth above.

**Employment Standards**

+ Flexibility in work schedule

+ High School diploma or GED required. Bachelors Degree or post-secondary education in a related field desirable.

+ Ability to prioritize, identify problems and seek solutions and follow up/follow through with a variety of tasks.

+ Must be able to work variable shifts, weekends, holidays and special events, as needed.

+ Must have excellent customer service skills.

+ Superb communication skills, both verbal and written.

+ Ability to communicate Member and guest needs and resolve complaints.

+ Phone etiquette is a must.

+ Able to multi task in a fast paced environment.

+ Familiar with Hotel environment.

+ Must be familiar and able to use Microsoft Word, Excel & Power Point, also Delphi and a broad knowledge or Internet.

+ Able to type 40 words per minute.

+ High attention to detail.

+ Highly organized.

+ Presents a friendly attitude, excellent listening abilities and pleasant body posture at all times and is knowledgeable and helpful in assisting at all times.

+ Maintain professional uniformed attire based on company standards.

+ Must have a neat and pleasant overall appearance.

**Physical & Mental Requirements**

+ Frequently lifting 10-15 lbs.

+ Must be able to reach top drawer of four-drawer cabinet.

+ Must have normal vision or corrective lenses.

+ Standing and walking 6-8 hours per day.

+ Must be able to ascend/descend stairs as a daily routine.

+ Able to perform manual skills requiring motor coordination in combination with finger dexterity e.g. typing, handwriting or machine operations.

+ Comprehend reading materials, speak, read and write English.

+ Must be able to interact with co-workers, and have a sense of TEAM.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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