Resort Guest Services Coordinator
3 weeks ago
Crescent Hotels & Resorts is committed to providing our employees with a competitive compensation package, opportunities for career advancement, and a positive work environment. As a Front Desk Agent, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organization.
Job Description:
As a Front Desk Agent at Horseshoe Bay Resort, you will be responsible for providing exceptional guest service, handling guest inquiries, and resolving issues in a timely and professional manner. You will work closely with other departments to ensure seamless guest experiences and provide personalized support to our valued guests.
Key Responsibilities:
- Handle guest registration and room assignment
- Process payments and manage cash duties
- Provide information about hotel amenities and services
- Assist with special requests and resolve guest complaints
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours, including evenings and weekends
Benefits:
Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation and holidays, 401(k) plan, long-term disability, major illness insurance, and accident insurance.
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