Customer Service Representative

2 days ago


Horseshoe Bay, Texas, United States Crescent Services Full time

Crescent Services is a luxury resort located in the heart of the Central Texas Hill Country. We are seeking a highly motivated and experienced Customer Service Representative to join our Front Desk team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests while maintaining a professional and efficient work environment.

Job Overview

This is an exciting opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. You will have the chance to develop your skills and knowledge in areas such as customer service, conflict resolution, and communication. Our ideal candidate will possess excellent problem-solving skills, a strong work ethic, and a passion for delivering exceptional guest experiences.

Key Responsibilities
  • Provide exceptional customer service to guests while maintaining a professional and friendly demeanor
  • Responsible for handling cash duties, operating Agilisys software, and performing guest registration and room assignments
  • Assist guests with problems and questions, ensuring that all issues are resolved efficiently and effectively
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous customer service experience, preferably in a hotel or resort setting
  • Pleasant demeanor, ability to deal with the public, sense of priority, self-starter
  • Good logic, maturity, typing, and computer skills
Salary and Benefits

We offer a competitive salary range of $35,000 - $50,000 per year, depending on experience, plus benefits including medical, dental, vision insurance, paid vacation, and 401k plan.



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