Front Desk Team Member
2 days ago
Horseshoe Bay Resort, a premier hospitality destination in the Central Texas Hill Country, is seeking a highly skilled and motivated Front Desk Agent to join our team. As a key member of our front desk staff, you will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out experiences, and providing personalized support to our valued guests.
Salary: $45,000 - $55,000 per year
Job Description:
We are looking for a professional who can provide efficient and courteous service to our guests at the front desk. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong understanding of hotel operations and policies.
Responsibilities:
- Handle guest registration and room assignment
- Process payments and manage cash duties
- Provide information about hotel amenities and services
- Assist with special requests and resolve guest complaints
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours, including evenings and weekends
Benefits:
Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation and holidays, 401(k) plan, long-term disability, major illness insurance, and accident insurance. Additionally, associates receive limited access to resort amenities, discounts at Crescent Hotels & Resorts properties, and opportunities for career advancement through our Manager in Training program.
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