Operations Executive
1 week ago
At Fourteen Foods Dairy Queen, we pride ourselves on creating memorable experiences for our guests. As the leading Dairy Queen franchisee globally, we are committed to excellence and invite you to explore a rewarding career with us.
Position Summary:
The Director of Operations plays a crucial role in driving the success, expansion, and profitability of our restaurant locations within a designated area. Reporting to the Vice President of Operations, this position is responsible for providing strategic leadership and guidance to District Managers, ensuring compliance with company policies, procedures, and legal regulations. The Director of Operations is instrumental in enhancing sales and profitability by developing and executing effective systems and processes that guarantee high standards of quality, service, and cleanliness across the region.
Key Responsibilities:
- Oversee the operational performance of multiple restaurant locations, ensuring adherence to established standards.
- Lead recruitment, training, and development initiatives to build a high-performing team capable of delivering exceptional service.
- Implement strategies for maximizing sales and operational efficiency.
- Conduct regular assessments of operational practices to identify areas for improvement.
- Foster a culture of accountability and excellence within the team.
Qualifications:
- A minimum of 10 years of experience in managing multiple restaurant locations, with full P&L responsibility.
- Proven leadership skills with a track record of developing teams and promoting internal talent.
- Experience in turnaround management is highly desirable.
- In-depth knowledge of the quick-service restaurant sector, including industry trends and challenges.
- Strong business acumen and interpersonal abilities.
- A Bachelor’s Degree in business administration, hospitality management, or a related discipline is preferred.
- Exceptional organizational and communication skills.
- Willingness to travel up to 75% of the time as required.
- Possession of a valid driver’s license and ability to pass a background check.
- Fluency in English is required.
Benefits Offered:
- Paid Time Off (PTO)
- Tuition reimbursement programs
- Bonus potential
- Comprehensive health insurance for full-time employees, including dental and vision coverage
- Company vehicle and mobile phone provided
- Incentives for employee referrals
- Opportunities for professional growth and development
- Extensive 5-week training program
- Company policy includes closure on major holidays
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