Executive Director, Retail Operations

4 days ago


Bloomington, Illinois, United States Legends International Full time

**Job Summary**

The Executive Director, Retail Operations, is responsible for effectively and profitably managing and directing all day-to-day aspects of the retail operations, including merchandise and premium services, for Legends International.

**Key Responsibilities:**

  • Uphold Legends International's standards for quality and performance in all phases of the merchandise operations.
  • Constantly innovate the guest experience, merchandise, service, and communications, balancing creativity with practical implementation.
  • Manage the operational budget, monthly P&L statements, and ensure all financial reporting is accurate.
  • Maintain strong, collaborative working relationships with clients and business partners.
  • Oversee management teams, including developing talent, promoting from within, coaching, and performance management.
  • Develop yearly operational budgets that result in a fiscally sound operation, including product levels and pricing.
  • Oversee monthly inventory for all departments.
  • Verify, prepare, and submit reports and monthly projections as required.
  • Work closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed.
  • Ensure unit compliance with federal, state, local, and Legends International regulations regarding the sale of alcohol, OSHA, payroll, employment, and EEO guidelines.

**Requirements:**

  • Bachelor's degree with a minimum of 5-7 years of management experience in the retail industry, preferably in a sports and entertainment venue.
  • Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Previous P&L accountability and/or contract-managed service experience preferred.
  • Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays.

**Legends International is an Equal Opportunity Employer.**



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