Executive Director, Retail Operations
4 days ago
**Job Summary**
The Executive Director, Retail Operations, is responsible for effectively and profitably managing and directing all day-to-day aspects of the retail operations, including merchandise and premium services, for Legends International.
**Key Responsibilities:**
- Uphold Legends International's standards for quality and performance in all phases of the merchandise operations.
- Constantly innovate the guest experience, merchandise, service, and communications, balancing creativity with practical implementation.
- Manage the operational budget, monthly P&L statements, and ensure all financial reporting is accurate.
- Maintain strong, collaborative working relationships with clients and business partners.
- Oversee management teams, including developing talent, promoting from within, coaching, and performance management.
- Develop yearly operational budgets that result in a fiscally sound operation, including product levels and pricing.
- Oversee monthly inventory for all departments.
- Verify, prepare, and submit reports and monthly projections as required.
- Work closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed.
- Ensure unit compliance with federal, state, local, and Legends International regulations regarding the sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
**Requirements:**
- Bachelor's degree with a minimum of 5-7 years of management experience in the retail industry, preferably in a sports and entertainment venue.
- Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Previous P&L accountability and/or contract-managed service experience preferred.
- Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays.
**Legends International is an Equal Opportunity Employer.**
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