Community Engagement Specialist

2 weeks ago

Denver, Colorado, United States Harvard Square by Cogir Full time
Position Overview

At Cogir Senior Living, we prioritize people and their well-being.

Role Summary:

Harvard Square by Cogir is seeking a dedicated and empathetic Community Engagement Specialist with a background in relationship-based sales and a genuine passion for supporting seniors and their families. This entry-level position is perfect for individuals who are organized and detail-oriented, coming from diverse backgrounds such as retirement living, hospitality, real estate, or social services.

As a Community Engagement Specialist (also known as Move-In Coordinator), your primary responsibility will be to facilitate a seamless transition for new residents into our community. You will possess a comprehensive understanding of our offerings to effectively communicate with potential residents and their families, ensuring a positive and enjoyable move-in experience.

What We Offer:

  • Competitive compensation, comprehensive training, and opportunities for professional growth.
  • Attractive commission structure.
  • A supportive and inclusive workplace where every voice matters.
  • Access to earned wages before the official payday in participating communities.
  • Health, Dental, and Vision insurance plans.
  • Employer-paid Basic Life Insurance.
  • 401K retirement plan with company matching.
  • Paid time off, including vacation, sick leave, and holidays.
  • Employee Assistance Program.
  • Generous bonuses for employee referrals.
  • Complimentary meals during shifts, among other benefits.

Key Responsibilities:

  • Support the Community Relations Director in executing strategies to attract leads, manage inquiries, and enhance community occupancy.
  • Evaluate potential residents, convert inquiries into tours, and secure deposits through effective sales techniques.
  • Manage all incoming inquiries via phone, in-person visits, and mail, ensuring accurate documentation in our sales and marketing database.
  • Conduct community tours and provide relevant marketing materials to prospective residents and their families.
  • Assist in generating regular and special sales and marketing reports as needed.
  • Follow up with all interested parties, including potential residents and referral sources.
  • Help prepare necessary documentation for successful resident transitions.
  • Support residents and their families in adjusting to community life during and after the move-in process.
  • Maintain accurate records in the community's Customer Relationship Management software (Yardi).
  • Foster strong relationships between residents, staff, and department heads to ensure high levels of resident satisfaction.
  • Understand community care regulations to provide appropriate guidance to prospects.
  • Assist in organizing and executing special events.

Qualifications:

  • Preferred experience of at least 1 year in senior living, hospitality, or healthcare sales and marketing.
  • A collaborative mindset and a commitment to serving seniors.
  • Ability to thrive in a fast-paced environment, with flexibility to work evenings or weekends as necessary.
  • Proven track record of meeting sales objectives.
  • Proficiency in various computer applications, especially Excel, Word, and Outlook.
  • Experience in Assisted Living (AL), Independent Living (IL), or Hospitality is advantageous.
  • Familiarity with Yardi or similar CRM systems is preferred.
  • A high school diploma or equivalent is required; an Associate Degree or higher is preferred.

About COGIR Management USA:

COGIR Management USA, based in Sacramento, CA, oversees over 60 senior living communities across multiple states. We are dedicated to enhancing the quality of life for our residents and fostering a positive team culture where both residents and staff can thrive.

Our mission is to positively impact the lives of our residents, today and in the future, guided by our core values of Human Focus, Creativity, and Excellence. We are committed to continuous improvement and providing a unique lifestyle experience.

Become a valued member of the Cogir Family.

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