Client Engagement Specialist

2 weeks ago

Denver, Colorado, United States Huron Consulting Group Full time

Client Engagement Specialist

Position Overview

At Huron Consulting Group, we are dedicated to assisting our clients in achieving growth, enhancing operational efficiency, and maintaining a competitive edge in their respective markets. Our focus is on empowering healthcare organizations to innovate and accelerate their growth initiatives, ensuring they are well-equipped to navigate the future.

Healthcare providers, including hospitals and clinics, face significant challenges in improving patient outcomes while managing costs. To drive meaningful change, it is essential for these organizations to cultivate a culture of innovation among their leaders, clinicians, and staff.

As part of our team, you will play a crucial role in helping clients adapt to the evolving healthcare landscape, streamline their operations, enhance patient experiences, and foster engagement among physicians, patients, and employees.

Key Responsibilities

  • Evaluate the needs of various facilities and departments, crafting tailored solutions from established resources.
  • Strategically leverage knowledge of client objectives, culture, and market dynamics to deliver customized product solutions.
  • Contribute to and implement a comprehensive customer experience strategy.
  • Oversee contract management and ensure compliance with service level agreements.
  • Facilitate client renewals that meet or exceed established quotas.
  • Prepare forecasts for renewals and products using both qualitative and quantitative insights.
  • Provide training and support to clients and users through various communication channels.
  • Collaborate effectively within a team to achieve collective goals.
  • Articulate the company’s vision and offerings in diverse business settings.
  • Perform all duties in alignment with the company’s mission and objectives.

Qualifications

  • Outgoing, organized, and detail-oriented with strong problem-solving skills in a fast-paced environment.
  • A Bachelor’s Degree in a relevant field or equivalent professional experience.
  • Experience in education and training, with a preference for those who have developed training programs.
  • 2-4 years of relevant experience.
  • Proven ability to listen, assess needs, and implement effective solutions.
  • Positive demeanor, especially in challenging situations.
  • Performance-driven with a strong focus on achieving results independently.
  • Excellent communication skills across various platforms.
  • Ability to analyze data for reporting and trend identification.
  • Skilled in identifying opportunities and proposing effective solutions.
  • Creative and strategic thinker with the ability to execute plans effectively.
  • Strong organizational skills with a focus on service excellence and timely follow-up.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Consulting experience is highly desirable.
  • Experience in the healthcare sector is preferred.

Physical Requirements

Willingness to travel as needed.

Company Commitment

Huron Consulting Group is committed to fostering an inclusive workplace that values diversity and equal opportunity. We strive to create an environment where all employees can thrive and contribute to our mission of making a positive impact in partnership with our clients and communities.

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