Client Engagement Specialist

2 weeks ago

Denver, Colorado, United States IMAGINiT Technologies Full time
Job Overview

As a Client Engagement Specialist at IMAGINiT Technologies, you will collaborate with both external and internal sales teams to enhance clients' comprehension of our service offerings related to Autodesk solutions and tailored services. This role is pivotal in facilitating detailed technical discussions, conducting thorough discovery, and bridging the gap between the AEC sales teams and engineering departments.

In this capacity, you will engage with a variety of leading firms across industries, assisting them in the implementation of technology solutions that optimize processes and drive business success. Your close partnership with sales representatives will involve analyzing business needs, identifying existing challenges, conducting workflow assessments, and crafting proposals that highlight the return on investment from enhanced operational performance. Individuals in this position are expected to utilize their extensive subject matter expertise and technical background to foster trust and credibility, establishing strong, sustainable relationships with clients. Furthermore, you will play a crucial role in enhancing IMAGINiT's capabilities to deliver exceptional service through involvement in pre-sales, post-sales, training, marketing, and service development initiatives. Client satisfaction, growth, and success remain the foremost priorities of a Client Engagement Specialist.

Key Responsibilities:

  • Collaborate with the sales team both on-site and remotely to provide pre-sales support for qualified opportunities.
  • Conduct discovery calls with the sales team to identify new service and product opportunities.
  • Collect technical data related to customer or prospect requirements for technical solutions.
  • Engage with customers alongside the sales team to uncover critical technical and business drivers that may position IMAGINiT's solutions effectively.
  • Support the sales team from a technical perspective to promote solution-based selling.
  • Advise on best practices tailored to various customer environments.
  • Deliver executive-level presentations on products and services to both new and existing clients.
  • Provide industry insights at events and webinars, leading presentations and contributing to a distinctive presence in the product development market.
  • Initiate and maintain communication with team members and clients to ensure customer success.
  • Collaborate with project management, sales, and other subject matter experts to achieve best-in-class outcomes for clients.
  • Assist various industry-leading firms in implementing PLM solutions to enhance processes and drive business success.

Required Knowledge and Skills:

  • Proven ability to build rapport and establish trust as a strategic business advisor.
  • Experience in mapping client organizations to identify key stakeholders influencing technology adoption.
  • Solution-oriented mindset with a focus on achieving outcome-driven results.
  • Ability to work collaboratively with sales representatives as part of a software solution selling team.
  • Strong initiative in initiating conversations, posing thought-provoking questions, and identifying client challenges and root causes.
  • Capacity to manage multiple tasks, meet deadlines, prioritize requests, and work autonomously.
  • Demonstrated business acumen, high energy, self-motivation, and ability to thrive under pressure.
  • Relevant experience in technology implementation within the Architecture, Construction, or Engineering sectors.
  • Solid understanding of computer-aided design, architecture, engineering, and construction principles.

Minimum Qualifications:

  • Bachelor's degree or equivalent experience.
  • A minimum of 10 years of experience in the engineering or AEC industry.
  • Willingness to meet a travel requirement of 20%.
  • Familiarity with software programs including, but not limited to: AutoCAD, Revit, Navisworks, Autodesk Build, or similar solutions.

Additional Information:

  • Comprehensive onboarding and ongoing training programs designed for your success.
  • Supportive leadership team dedicated to your growth and the satisfaction of your clients.
  • Opportunities for professional development and career advancement within the organization.
  • Access to a robust technical team, including pre-sales and post-sales engineers, marketing, and unparalleled technical support.

Work Environment:

  • Maintain productivity and performance in a hybrid or remote work setting.
  • Ensure a distraction-free work environment with reliable internet connectivity.
  • Commit to full attention to job responsibilities and availability during work hours.
  • Participate in all mandatory meetings and respond promptly to communications from colleagues and management.

Travel Requirements:

  • Approximately 10% annually.

Compensation:

  • Competitive total compensation package including base salary and commissions.

Benefits:

  • Comprehensive health, dental, and vision coverage.
  • Healthcare Spending Account (HCSA).
  • Short- and long-term disability insurance.
  • Employer-provided life and dependent life insurance, along with AD&D insurance.
  • Voluntary personal life and critical illness insurance options.
  • Registered Retirement Savings Plan (RRSP) with company matching.
  • Wellness programs and paid holidays.
  • Vacation and sick leave policies.
  • Tuition reimbursement and service awards.
  • Employee referral bonus program.

We celebrate employment equity and diversity and encourage applications from all qualified individuals. We do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under applicable laws.

We are committed to providing reasonable accommodations for persons with disabilities during the application process.

We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.

Must be authorized to work in Canada for any employer without company sponsorship.

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