Technical Support Specialist
1 week ago
Position: Help Desk Technician
Location: Initially onsite with a hybrid model thereafter
Contract Duration: 6-month initial term with the possibility of permanent placement based on performance
Experience Required: Minimum of 3 years in a technical support capacity
Key Responsibilities:
· Delivering comprehensive technical assistance to staff and stakeholders, ensuring effective resolution of a variety of technical issues on the first contact.
· Efficiently managing Helpdesk inquiries to facilitate the seamless functioning of the technical support unit and ensure timely incident resolution.
· Diagnosing and addressing technical challenges while articulating complex technical information in an accessible manner for non-technical personnel.
· Committed and proficient individual to assist with diverse elements of the client’s technology infrastructure, providing exceptional, personalized support. The ideal candidate will exemplify outstanding IT service delivery characterized by professionalism, meticulousness, and a commitment to quality.
Technical Expertise:
· Proficient in troubleshooting both basic and advanced issues related to Windows 10/11 operating systems and web browsers.
· Familiarity with Microsoft Office Suite versions 2016, 2019, and Office 365, including troubleshooting connectivity challenges.
· Expertise in advanced Microsoft Outlook functionalities and protocols for Microsoft Exchange connectivity.
· Knowledgeable in Active Directory, Azure, and domain-based environments.
· Experience in supporting mobile devices, including iOS and Android platforms.
· Capable of diagnosing TCP/IP networking issues, including problems with network devices such as printers and scanners.
Additional Qualifications:
· At least 3 years of experience in a technical support role.
· Preferred certifications include CompTIA A+, Microsoft MD-100, or equivalent.
· Familiarity with networking hardware and software, including firewalls, routers, switches, VoIP, and VPN is advantageous.
· Experience with Mac systems, particularly macOS Ventura and Sonoma, is a plus.
· Background in tech services or campus helpdesk operations is beneficial.
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