Technical Support Analyst
1 week ago
Job Title: Desktop Support Specialist
Location: Remote
Pay Rate: $24/hr on w2 (No benefits)
Job Overview
The Desktop Support Specialist will be responsible for assisting end users with a range of computing challenges.
Key Responsibilities:
- Diagnose and resolve various user computing issues while ensuring timely follow-up.
- Provide technical assistance through multiple channels including phone, remote access, and on-site visits as necessary.
- Set up and configure devices for new hires, including imaging processes.
- Utilize ticketing systems effectively, ensuring all tickets are documented accurately and resolved in a timely manner.
- Manage device inventory and ensure compliance with client standards.
- May require extended hours or occasional weekend work based on business needs.
Required Skills:
- Excellent verbal and written communication abilities.
- Ability to manage multiple tasks in a dynamic environment.
- Proficiency with Office 365 productivity tools.
- Experience with VPN troubleshooting and mobile device support.
Preferred Qualifications:
- Minimum of 1 year of relevant technical experience.
- Experience supporting Windows 10 environments.
- Prior help desk experience and familiarity with ticketing systems such as ServiceNow.
- Ability to create clear and concise documentation.
- Strong customer service skills, both in-person and remotely.
Attributes for Success:
- Strong focus on customer satisfaction.
- Desire to collaborate within a team environment.
- Demonstrated strong work ethic and ability to maintain high standards.
- Ability to balance workload effectively.
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