Technical Support Analyst

1 week ago


Waltham, Massachusetts, United States Stellar Consulting Solutions, LLC Full time

Job Title: Desktop Support Specialist

Location: Remote

Pay Rate: $24/hr on w2 (No benefits)

Job Overview

The Desktop Support Specialist will be responsible for assisting end users with a range of computing challenges.

Key Responsibilities:

  • Diagnose and resolve various user computing issues while ensuring timely follow-up.
  • Provide technical assistance through multiple channels including phone, remote access, and on-site visits as necessary.
  • Set up and configure devices for new hires, including imaging processes.
  • Utilize ticketing systems effectively, ensuring all tickets are documented accurately and resolved in a timely manner.
  • Manage device inventory and ensure compliance with client standards.
  • May require extended hours or occasional weekend work based on business needs.

Required Skills:

  • Excellent verbal and written communication abilities.
  • Ability to manage multiple tasks in a dynamic environment.
  • Proficiency with Office 365 productivity tools.
  • Experience with VPN troubleshooting and mobile device support.

Preferred Qualifications:

  • Minimum of 1 year of relevant technical experience.
  • Experience supporting Windows 10 environments.
  • Prior help desk experience and familiarity with ticketing systems such as ServiceNow.
  • Ability to create clear and concise documentation.
  • Strong customer service skills, both in-person and remotely.

Attributes for Success:

  • Strong focus on customer satisfaction.
  • Desire to collaborate within a team environment.
  • Demonstrated strong work ethic and ability to maintain high standards.
  • Ability to balance workload effectively.


  • Waltham, Massachusetts, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Desktop Support SpecialistCompany: Stellar Consulting Solutions, LLCPay Rate: $24/hr on w2 (No benefits)Job OverviewThe Desktop Support Specialist will be responsible for assisting end users with a range of computing challenges.Key Responsibilities:Diagnose and resolve various user computing issues while ensuring follow-up.Provide technical...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initially onsite with a hybrid model thereafterContract Duration: 6-month initial term with the possibility of permanent placement based on performanceExperience Required: Minimum of 3 years in a technical support capacityKey Responsibilities:· Delivering comprehensive technical assistance to staff and stakeholders,...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initial period 100% onsite, transitioning to a hybrid modelContract Duration: 6-month initial term with potential for permanent placement based on performanceExperience Required: Minimum of 3 years in a technical support capacityKey Responsibilities:· Delivering comprehensive technical assistance to employees,...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initially onsite, transitioning to a hybrid modelContract Duration: 6-month initial term with potential for permanent placement based on performanceExperience Required: Minimum of 3 years in a technical support capacityKey Responsibilities:· Delivering comprehensive technical assistance to employees, advisors, and...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initially onsite with a transition to a hybrid modelContract Duration: 6-months with potential for permanent placement based on performanceExperience Required: Minimum of 3 years in a technical support capacityKey Responsibilities:· Delivering comprehensive technical assistance to staff and advisors, ensuring...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initially 100% onsite, transitioning to a hybrid modelContract Duration: 6-month initial contract with potential for permanent placement based on performanceExperience Required: Minimum of 3 years in a technical support capacityKey Responsibilities:Delivering thorough and effective technical assistance to staff and...


  • Waltham, Massachusetts, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Technical Support SpecialistCompany: Stellar Consulting Solutions, LLCJob Overview:The Technical Support Specialist will be responsible for assisting end users with a range of computing challenges.Key Responsibilities:Provide assistance to users on various technical issues.Identify, troubleshoot, and resolve user-related computing problems.Deliver...


  • Waltham, Massachusetts, United States Planet Technology Full time

    Position: Help Desk TechnicianLocation: Initial period 100% onsite, transitioning to a hybrid modelContract Duration: 6-months with the possibility of permanent employment based on performanceExperience Required: Minimum of 3 years in a technical support roleKey Responsibilities:· Delivering comprehensive technical assistance to staff and stakeholders,...


  • Waltham, Massachusetts, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Technical Support SpecialistCompany: Stellar Consulting Solutions, LLCJob Overview:The Technical Support Specialist will be responsible for assisting end users with a range of computing challenges.Key Responsibilities:Provide assistance to users on various computing issues.Identify, troubleshoot, and resolve user-related technical problems.Deliver...


  • Waltham, Massachusetts, United States Nano Dimension Full time

    About the Role:Become a vital member of Nano Dimension as a Technical Support Engineer for North America, working alongside a skilled team of experts. Nano Dimension is at the forefront of innovation, specializing in the design and production of advanced Paste Jetting, SMT Placement, and Dispensing equipment for diverse sectors including Automotive,...


  • Waltham, Massachusetts, United States SpiceOrb Full time

    Job Summary:SpiceOrb is seeking a skilled Desktop Support Analyst to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to our employees.Key Responsibilities:Provide timely and effective technical support to employees via phone, email, and in-person. Troubleshoot and resolve technical issues...


  • Waltham, Massachusetts, United States Aequor Technologies Full time

    Aequor Technologies oversees the IT support and Help Desk operations for prominent clients in the pharmaceutical sector. We are in search of a (Senior) Technical Support Engineer / IT Administrator to deliver the following services: On-Site SupportManagement of desktop hardware, operating systems, and application software, including Windows Defender ATP....


  • Waltham, Massachusetts, United States Ardelyx Full time

    Overview Ardelyx is dedicated to the discovery, development, and commercialization of innovative, first-in-class therapies aimed at addressing significant unmet medical needs. The company has successfully launched two commercial products in the United States, IBSRELA (tenapanor) and XPHOZAH (tenapanor), alongside a promising pipeline of early-stage...


  • Waltham, Massachusetts, United States Pegasystems Full time

    Position Overview:As a Senior Business Intelligence Analyst, you will play a pivotal role in our Professional Services team, leveraging your expertise to drive insightful reporting and analytics that support our operations.Location:Remote - United StatesAbout Us:Pegasystems is at the forefront of providing cutting-edge technology solutions to leading...


  • Waltham, Massachusetts, United States Alkermes, Inc. Full time

    About the Role:The Sales Planning and Reporting team at Alkermes, Inc. is seeking a highly motivated and analytical individual to join our Commercial Operations Organization as a Senior Sales Business Analyst. This key member of the team will provide actionable insights to our field sales teams and ensure sound data capturing processes.Key...


  • Waltham, Massachusetts, United States National Grid Full time

    About usNational Grid is hiring an AMI Deployment Planning Analyst for our Strategy and Regulation Department in Waltham, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our...

  • Payroll Analyst

    2 months ago


    Waltham, Massachusetts, United States Imprivata Full time

    DescriptionCome join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion...


  • Waltham, Massachusetts, United States myGwork - LGBTQ+ professionals & allies Full time

    About the Company:This inclusive employer is a proud member of the LGBTQ+ business community, committed to fostering a diverse and welcoming workplace for all employees. They prioritize the professional development and advancement of their team members.Position: Senior Financial AnalystIn the role of Senior Financial Analyst within the Viral Vector Services...


  • Waltham, Massachusetts, United States Dynatrace Full time

    Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...

  • Senior Vendor Analyst

    2 weeks ago


    Waltham, Massachusetts, United States GTT, LLC Full time

    Job OverviewPosition: Senior Vendor AnalystContract Duration: 12 MonthsCompensation: Up to $70/hrRole SummaryOur organization is in search of a proactive and analytical Senior Vendor Analyst. The ideal candidate will possess strong capabilities in:Project oversight and managementFostering relationships with both internal teams and external vendorsEnsuring...