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Technical Support Specialist
2 months ago
Position: Help Desk Technician
Location: Initial period 100% onsite, transitioning to a hybrid model
Contract Duration: 6-months with the possibility of permanent employment based on performance
Experience Required: Minimum of 3 years in a technical support role
Key Responsibilities:
· Delivering comprehensive technical assistance to staff and stakeholders, ensuring effective resolution of issues on various products.
· Efficiently managing Helpdesk inquiries to maintain operational efficiency and expedite incident resolution.
· Diagnosing and addressing technical challenges while effectively communicating solutions to non-technical personnel.
· Providing exceptional support across multiple facets of client technology, with a focus on personalized service. The ideal candidate will demonstrate a commitment to high-quality IT support, professionalism, and meticulous attention to detail.
Technical Expertise:
· Proficient in troubleshooting Windows 10/11 operating systems and browser-related issues.
· Familiarity with Microsoft Office Suite (2016, 2019, Office 365) and troubleshooting connectivity challenges.
· Knowledge of advanced Microsoft Outlook functionalities and protocols for Microsoft Exchange.
· Understanding of Active Directory, Azure, and domain environments.
· Experience in mobile device support (iOS, Android).
· Capability to resolve TCP/IP networking issues, including printers and scanners.
Additional Qualifications:
· At least 3 years of experience in a technical support capacity.
· Preferred certifications: CompTIA A+, Microsoft MD-100, or equivalent.
· Familiarity with networking hardware/software, including firewalls, routers, switches, VoIP, and VPN is advantageous.
· Experience with Mac systems (macOS Ventura and Sonoma) is a plus.
· Previous experience in tech services or campus helpdesk roles is beneficial.
