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Technical Support Specialist
2 months ago
Position: Help Desk Technician
Location: Initially 100% onsite, transitioning to a hybrid model
Contract Duration: 6-month initial contract with potential for permanent placement based on performance
Experience Required: Minimum of 3 years in a technical support capacity
Key Responsibilities:
- Delivering thorough and effective technical assistance to staff and advisors, ensuring high first-call resolution rates across various products and issues.
- Efficiently managing Helpdesk inquiries to maintain seamless operations within the technical support team and ensuring timely incident resolution.
- Diagnosing and addressing technical challenges while effectively communicating complex technical information to non-technical personnel.
- Providing exceptional support tailored to the specific needs of clients, emphasizing a high standard of professionalism, meticulous attention to detail, and superior service quality.
Technical Proficiencies:
- Proficient in troubleshooting Windows 10/11 operating systems and browser-related issues.
- Familiarity with Microsoft Office Suite (2016, 2019, Office 365) and troubleshooting basic connectivity problems.
- Experience with advanced Microsoft Outlook functionalities and protocols for Microsoft Exchange connectivity.
- Knowledgeable in Active Directory, Azure, and domain-based environments.
- Experience in supporting mobile devices, including iOS and Android platforms.
- Capable of diagnosing TCP/IP networking issues, including printers and scanners.
Additional Qualifications:
- 3+ years of experience in a technical support role.
- Preferred certifications: CompTIA A+, Microsoft MD-100, or equivalent.
- Familiarity with networking hardware and software, including firewalls, routers, switches, VoIP, and VPN.
- Experience with macOS is advantageous.
- Prior experience in tech services or campus helpdesk environments is a plus.
